RIAZ KHWAJA
Wadala (e)
Summary
Results-driven Operations & Facilities Management professional with 20+ years of experience in Soft service operations, hospitality, and administrative management. Skilled in ISO 9001:2015 QMS auditing, team leadership, contract management, and delivering high service standards across diverse industries. Currently focused on learning about the financial market and developing trading skills in equity and derivatives to strengthen analytical and decision-making abilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
INDEPENDENT LEARNING & SKILL DEVELOPMENT
SELF
10.2021 - Current
- Acquired knowledge of equity and derivatives trading through self-study and practical application.
- Developed skills in technical analysis, chart reading, and risk management.
- Practiced disciplined decision-making and portfolio management in live market conditions.
ASST. OPERATIONS MANAGER
ALMOAYYED CLEANING & MAINTENANCE
12.2013 - 05.2021
- Responsible for day-to-day operations of cleaning services as per the contract agreements and client requirements, whilst ensuring that proper procedures are followed, and services are provided within the budgets allocated.
- Developed and implemented marketing strategies to promote the company’s cleaning services across Bahrain by meeting potential clients, explaining services, preparing proposals, and converting them into customers.
- Prepared and delivered proposals, quotations, and service presentations to prospective clients.
- Negotiated terms and closed contracts, successfully converting prospects into long-term clients.
- Regular visits to all the sites to monitor standards of cleanliness, to establish, and implement ways to improve and meet the evolving needs of the site.
- Having certified in ISO 9001: 2015 QMS, I have been conducting interdepartmental audit within the group companies to evaluate their business processes and procedures.
- Provide training to new staff and retraining the existing staff in relation to expected standards, quality of general cleaning and Health and Safety requirements, particularly regarding the proper operation of equipment, manual handling and HSE requirements.
- Produce and maintain accurate and well planned working procedures (ISO), Health and Safety procedures, risk assessments documenting and ensuring the use of safe systems for work throughout the sites by all Cleaning staff.
- Understand the needs of customer requirements and build excellent relationships with the clients at all sites.
MANAGER-ADMINISTRATION DEPT.
SANKPAL DEVELOPERS
01.2013 - 04.2013
- Oversee the support operations by supervising staff; planning, organizing, and implementing administrative systems.
- Managing the office administrations and well-being.
- Managing the logistics (travel, accommodation, and venue) related to the site visit of the employee and clients.
- Negotiations and contract management, purchase and procurement of office supplies, payment co-ordination, management reporting, space allocation report.
- Update & monitor maintenance schedule, timely completion of routine maintenance (Daily, Weekly) by technical staff, Asset management and tracking of AMCs, if any.
- Supervise housekeeping staff and ensure quality control.
- Conduct regular audit and maintain log of all maintenance/improvements required.
- To ensure that all the personnel of all departments are quite familiar with the building layout plans, Area wise, Floor wise and its firefighting and sprinkler systems, apart from their respective departments.
- To check and certifying the bills and payments with respect to Company polices, and legal compliance of all the vendors/suppliers and consultants for Construction Project.
- Ensure duties of the peons, drivers, office boys as per their schedule arranged by the Executive.
- AMC Maintenance of electronic appliances (A/C, Computer, Printer, Plotter, EPABX, Telephone, BNO, TV, Aqua Guard, Fax Machine, etc) at Head office, Pritika, Krishna Cottage & Malad.
- Ensure appropriate Car maintenance is done by Executive.
- Ensure Verify mobile bills and ensure timely payment of the same.
- Ensure appropriate deduction of Mobile recovery & Loan is submitted to accounts department.
UNIT MANAGER (CATERING DIVISION)
ARAMARK PATMAN HOSPITALITY
06.2010 - 02.2012
- Responsible for overseeing all catering related activities that includes setting up the menu, ordering food, hiring staff and handling any other necessary logistics etc. in order to ensure that the client's needs are met.
- Managing administrative activities involving purchase of equipment's, maintenance of procurement, housekeeping, safety, security, employee induction etc.
- Organizing, leading and motivating the team. Preparing duty roasters and conducting training and development activities for the staff.
- Responsible for maintaining day to day store operation. Develop and review purchase requests and ensure authorization as necessary to facilitate the timely purchase of new food products.
- Order materials and services as per negotiated and appropriately approved.
- Prepare purchase requisitions, approve and issues purchase orders in accordance with company policy and negotiated terms and conditions.
- Ensure supplier compliance with site and company requirements for safety.
- Responsible for planning, developing and buying materials, supplies and equipment in a timely and cost effective way while maintaining appropriate quality standards and specifications.
CATERING UNIT MANAGER
RADHAKRISHNA HOSPITALITY SERVICES ( SODEXO IND)
11.2007 - 05.2010
- Overall in charge of all catering & related services for the designated site.
- Responsible for maintaining day to day store operation.
- Maintain stock, supplies and inventories.
- Maintain high standards in customer service and facilities.
- Responsible & accountable for Shift or Department or Unit Operations, this includes F & B services, menu planning, food costing, handling of conferences, ODC's at client premises, VIP meetings etc.
- Increasing of sales turn over, ensuring contribution exceeds budgeted target.
- Preparing of daily / weekly / monthly cash / credit sales reports, preparing Purchase requisition for the F&B And housekeeping supplies, Preparing MIS for the department / unit, discussing the same with the operations manager, training of staff at site, interaction with the client / customers at the site.
JUNIOR ASSOCIATE (F&B Service)
P&O CRUISES PVT LTD.
10.2005 - 06.2006
GUEST SERVICE ASSOCIATE
TAJ LANDS END
10.2003 - 10.2005
HOTEL OPERATION TRAINEE
TAJ RESIDENCY ( COCHIN )
01.2001 - 06.2002
Education
MASTER IN BUSINESS ADMINISTRATION (MBA) -
INSTITUTE FOR TECHNOLOGY & MANAGEMENT (ITM)
Mumbai12.2009
BACHELOR OF COMMERCE -
MUMBAI UNIVERSITY
Kalina, Santacruz12.2008
DIPLOMA IN HOTEL MANAGEMENT & CATERING TECHNOLOGY -
NAVAL INSTITUTE OF TECHNOLOGY
Mumbai04.2000
Skills
- Multi Site operations management
- Client Acquisition and service promotion
- Proposal & Quotation Preparation
- Client Meetings & Presentations
- Negotiation & Contract Finalization
- ISO 9001:2015 Internal Auditing
- Health, Safety & Risk Assessment
- Staff Training & Performance Monitoring
- Inventory & Procurement Control
- Vendor & Contract Management
- Quality Assurance & Compliance
- Equity & Derivatives Trading (NSE/BSE)
- Technical Analysis & Risk Management
Certification
SAP AG Certified, 2012, Material Management (MM), Secured 73%
ISO 9001:2015 – Quality Management System (Internal Auditor)
STCW 95 Courses – Fire Fighting, First Aid, PSSR
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
INDEPENDENT LEARNING & SKILL DEVELOPMENT
SELF
10.2021 - Current
ASST. OPERATIONS MANAGER
ALMOAYYED CLEANING & MAINTENANCE
12.2013 - 05.2021
MANAGER-ADMINISTRATION DEPT.
SANKPAL DEVELOPERS
01.2013 - 04.2013
UNIT MANAGER (CATERING DIVISION)
ARAMARK PATMAN HOSPITALITY
06.2010 - 02.2012
CATERING UNIT MANAGER
RADHAKRISHNA HOSPITALITY SERVICES ( SODEXO IND)
11.2007 - 05.2010
JUNIOR ASSOCIATE (F&B Service)
P&O CRUISES PVT LTD.
10.2005 - 06.2006
GUEST SERVICE ASSOCIATE
TAJ LANDS END
10.2003 - 10.2005
HOTEL OPERATION TRAINEE
TAJ RESIDENCY ( COCHIN )
01.2001 - 06.2002
MASTER IN BUSINESS ADMINISTRATION (MBA) -
INSTITUTE FOR TECHNOLOGY & MANAGEMENT (ITM)
BACHELOR OF COMMERCE -
MUMBAI UNIVERSITY
DIPLOMA IN HOTEL MANAGEMENT & CATERING TECHNOLOGY -
NAVAL INSTITUTE OF TECHNOLOGY