Ribhu Maity

Analyzing current Billing Module of ICANotes

Testing new features with QA Team

Debugging technical bug in software

Reviewing and discussing new user story for Billing changes in EHR System

• Assisted Development team triage issues and bugs to decrease customer pain points.
• Recommended product changes to enhance customer workflow.
• Translated user stories into technical requirements and viable product features through Confluence , Jira and Azure Devops
• Led sprint planning sessions and oversaw backlog refinement for Product Team.
• Built roadmap for assigned product line to guide team on areas to focus on.
• Provided oversight and collaboration through excellent documentation, organizational, analytical and communication.
• Ran beta and pilot program's with early stage products and samples to test outcomes and determine next steps for development.

• Managed and prioritised workflow, allocating resources to support team in delivering essential, high-priority features.
• Communicated issues and updates proactively to accelerate turnaround on client queries.
• Coordinated product support and training for staff and customers, offering demonstrations to highlight features and benefits.
• Kept colleagues and customers updated with new product information and status updates.
• Being in touch with Practice Management vendors , Clearing House
• Worked as a Acting Team Lead and guiding team members with task assignment and assisting them with completion of their task.

• Getting new clients onboard by demonstrating the software

• Setup of new clients account from start to end

• Customizing the software as per the client’s workflow

• Setup of third party services

• Vendor management

• Remote Training of the client and their staff member

• Support to clients for their daily queries.

• Managing escalation calls.

• Implementing changes in the software as per the requirement of the client

• Coordinating with the software team for the changes required in the software and to guide them with the current Industry requirement

• Testing of the new version release before it goes live on the software

• Handling and Managing Clients Queries and providing them assistance

• Setup and configuration of Practice

• Being in touch with Practice Management vendors

• Follow up with Insurance/clearing house for rejection and denial

• Providing information to the software team related to the concern in the software reported by the client.

• Assisting Team members with their questions

• Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
• Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
• Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
• Created sales and revenue-generating opportunities in new markets to improve profit margins.
• Executed successful marketing events, open houses and display shows for products.