Ricardo Silva
Frankfort
Summary
Strengthens operational efficiency and workplace safety through diligent equipment inspections and repairs. Skilled in cultivating team collaboration and communication, consistently contributing to improved safety practices and operational reliability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Batch Operator
Custom Building Products Inc.
Frankfort
01.2025 - 05.2026
- Operated machinery to mix and prepare building materials efficiently.
- Monitored production processes to ensure adherence to quality standards.
- Conducted routine maintenance on equipment to prevent downtime.
- Assisted in training new operators on safety procedures and system use.
- Followed safety protocols to maintain a safe working environment for all staff.
- Collaborated with team members to optimize workflow and reduce waste.
- Managed inventory levels of raw materials to support continuous production operations.
- Assisted in troubleshooting process issues, identified root causes and recommended corrective actions.
- Performed regular maintenance on equipment to ensure optimal performance.
- Collaborated with other departments regarding scheduling of production runs and resolution of technical issues.
Mechanic
Indiana Industrial
08.2024 - 11.2024
- Inspected and tested equipment to identify worn and damaged parts, ensuring operational reliability.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested equipment to locate worn and damaged parts.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maintained equipment in good working order by following operating instructions, troubleshooting breakdowns, and managing supplies to prevent downtime.
Mastic
Custom Building Products Inc.
08.2023 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Thrived in fast-paced environments to maintain productivity and meet deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Fostered positive working relationships through respect, friendliness, and a willingness to assist team members.
- Assisted with day-to-day operations, enhancing team efficiency and collaboration.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Focused on accuracy and precision during task completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Mobile Phone Expert
Connectivity Source
03.2022 - 11.2023
- Assisted clients in troubleshooting technical issues, resulting in reduced returns and exchanges.
- Stayed updated on the latest industry trends and product releases, offering informed advice to customers.
- Collaborated with team members to exceed monthly sales targets, enhancing overall company growth.
- Delivered informative product demonstrations that showcased device features and benefits, driving purchase decisions.
- Enhanced customer satisfaction by providing personalized recommendations on mobile devices and plans.
- Addressed customer concerns promptly and effectively, resulting in improved brand loyalty.
- Provided exceptional customer service through active listening and problem-solving skills, leading to high customer retention rates.
- Increased store revenue by upselling accessories and add-on services tailored to individual needs.
- Collaborated with team members to achieve monthly sales targets, contributing to overall company growth.
- Initiated promotional events to attract new customers and boost overall sales performance.
- Developed strong rapport with clientele through consistent communication and genuine interest in their needs.
- Established lasting relationships with clients by following up on purchases, ensuring satisfaction with products and services.
- Initiated promotional events that attracted new customers and significantly increased overall sales performance.
- Participated actively in team meetings for discussing strategies aimed at improving sales performance.
- Conducted regular inventory audits to maintain accurate stock levels and streamline sales operations.
- Streamlined the checkout process by accurately processing transactions and handling payments efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Engaged customers in friendly conversations to identify their individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed operations of cash register to ensure smooth customer transactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted regular inventory audits, ensuring accurate stock levels for efficient sales operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created a positive impression of the business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
- Adhered strictly to company policies regarding data privacy when handling sensitive customer information.
- Assisted in training new hires on product knowledge as well as store policies and procedures, ensuring a smooth onboarding experience.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Team Lead/Safety Coordinator
GoTRG
08.2020 - 03.2022
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Fostered teamwork and open communication through employee recognition initiatives, contributing to a positive work environment.
- Role-modeled commitment to excellence, professionalism, and adherence to company values for the team.
- Provided regular coaching, feedback, and skill development opportunities, enhancing team performance and collaboration.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Coached employees, managers, and executives on effective safety policies.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Created an open line of communication between employees and management regarding safety concerns, fostering a collaborative approach to problem-solving.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Assisted in recruitment to build a team of top performers.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Maintained overall a safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Assisted in recruitment to build a team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
Education
Frankfort High School
Frankfort, IN05-2019
Skills
- Troubleshooting and repairs
- Equipment testing
- Hand and power tools
- Safety procedures
- OSHA standards
- Documentation management
Certification
OSHA 30 in general industry
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Batch Operator
Custom Building Products Inc.
01.2025 - 05.2026
Mechanic
Indiana Industrial
08.2024 - 11.2024
Mastic
Custom Building Products Inc.
08.2023 - 07.2024
Mobile Phone Expert
Connectivity Source
03.2022 - 11.2023
Team Lead/Safety Coordinator
GoTRG
08.2020 - 03.2022
Frankfort High School