Richa Aggarwal
Summary
Experienced Software Tester with hands-on background in testing various development projects. Successful at testing based on customer requirements to produce on-target deliverables. Demonstrated expertise in leading-edge software development and testing methods. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Assurance & Software Tester
Crossace Digi World Pvt. Ltd.
06.2021 - 03.2023
- Collaborated with QA team to test software quality through manual testing.
- Carried out tests to identify, report and repair bugs and glitches.
- Teamed on planned tests and time-sensitive ad hoc requests.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Support post deployment testing
- Coordinated work with various teams to solve problems and improve efficiency for software testing.
- Defined and identified test cases for new application development.
- Verified acceptance by developing and implementing automated and manual application features and regression tests.
- Collaborated with product owners to stay current on intended functionality.
- Documented testing procedures for developers and future testing use.
- Incorporated delivery requirements into planning of testing schedules.
Senior Executive
Kuoni Travel
04.2014 - 12.2018
- Handled implant like UNDP (United Nations), UNICEF (United Nations International Children’s Emergency Funds) & ILO (International Labour Organization) .
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Streamlined operations to maximize business efficiency and profits.
- Established and directed successful programs focused on Customer satisfaction.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Clarified roles, responsibilities and expectations of staff.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Established performance goals for department and outlined processes for achievement.
Senior Travel Counselor
SKH GLOBAL TRAVELS
04.2013 - 04.2014
- Updated and maintained customer databases to increase customer retention.
- Generated reports on travel trends and customer feedback to inform business goals.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Generated travel-related reports for clients to facilitate decision-making.
Quality Executive
NIIT Technologies
10.2010 - 04.2013
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness in product delivery.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Developed and maintained defect databases for known issues.
- Incorporated delivery requirements into planning of testing schedules.
Education
Bachelor of English (Hons) -
Delhi University
Delhi10th And 12th -
CBSE Board
DelhiSkills
- Problem Documentation
- System Modification Testing
- Scrum Methodology
- Manual Test Case Preparation
- Agile Best Practices
- Cross Browser Compatibility
- Software Functionality Feedback
- Regression Testing Management
- Client Requirements
- Developing Quality Standards
- Requirements Analysis
Accomplishments
- Received award for best performance in Team
- Received an excellent feedback from client
- Used Microsoft Excel to develop bug inventory tracking spreadsheets.
- Supported in resolving product issue through consumer testing.
Certification
Diploma in Aviation and Tourism Management from IITC
Additional Information
Father’s Name : Mr. N R Aggarwal
Mother’s Name : Mrs. Renu Aggarwal
Date of Birth : 24th March 1986
Nationality : Indian
Language : English & Hindi
Hobbies : Reading.
Timeline
Quality Assurance & Software Tester
Crossace Digi World Pvt. Ltd.
06.2021 - 03.2023
Senior Executive
Kuoni Travel
04.2014 - 12.2018
Senior Travel Counselor
SKH GLOBAL TRAVELS
04.2013 - 04.2014
Quality Executive
NIIT Technologies
10.2010 - 04.2013
Bachelor of English (Hons) -
Delhi University
10th And 12th -
CBSE Board
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