Richa Arya
Gurgaon
Summary
Insightful Senior Learning Consultant known for high productivity and efficient task completion. Specialize in curriculum development, instructional design, and e-learning technologies. Excel in communication, problem-solving, and adaptability, ensuring exceptional learning experiences and outcomes.
Overview
8
8
years of professional experience
Work History
Sr.Learning Consultant
Great Learning
Gurgain
12.2023 - Current
- Demonstrated knowledge of varied learning modalities.
- Implemented employee training programs to improve performance and productivity.
- Participated in ongoing professional development activities to stay abreast of industry trends related to corporate education methods.
- Coordinated with subject matter experts to ensure accuracy of content within e-learning courses.
- Researched current market offerings related to Learning Management Systems used by organizations worldwide.
- Developed and implemented comprehensive training plans for organizational development initiatives.
- Analyzed existing curricula and identified areas for improvement or expansion based on changing business needs.
- Supported the evaluation process by collecting feedback from learners regarding effectiveness of training sessions offered.
Sr. Program Advisor
Emeritus
Bangalore
05.2023 - 09.2023
- Cold calls 80+ potential clients on a daily basis, sent mails and whatsapp messages. Generated a revenue of 91 lakhs in a month with a conversion of 5.65%. Collaborated with internal teams to create prospect presentations and proposals, leading to increased success rates in closing deals.
- Monitored enrolment trends, analyzed data, and developed reports on program performance metrics.
- Advised students on career paths related to their field of study.
- Explained program offerings and requirements to participants and answered related questions.
- Conducted regular program evaluations, identifying areas for improvement and implementing changes.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Maintained daily sales and productivity records and presented weekly performance against sales targetsin Company meetings, leading to improved accountability and transparency in the sales process.
Sr.Admission Counsellor
Upgrad
Mumbai
08.2020 - 04.2023
- Cold-called 50+ potential clients on a daily basis, with a closing rate of 4% to 5%
- Sent 100+ cold emails on a daily basis, managing to set up calls with 10% of the recipients
- Worked with cross-functional teams and coordinated projects to achieve a common goal. Ensuring daily and weekly updates of the pipeline and providing accurate forecasts to the sales leadership team.
- Collaborated with a team responsible for handling inbound inquiries received by Upgrad and contacting the active in-house prospect list, resulting in the conversion of a significant number of leads into clients.
- Maintained accurate records of leads, prospects, and activities, enabling better tracking of sales pipeline build-up and improved reporting to the Sales Head.
- Collaborated with internal teams to create prospect presentations and proposals, leading to increased success rates in closing deals.
- Contributed to the training and development of the team, leading to improved performance and a better-trained sales force.
- Maintained daily sales and productivity records, and presented weekly performance against sales targets in company meetings, leading to improved accountability and transparency in the sales process.
- Initiated the Alumni Connect campaign, which took the L2P from 1.35% to 4.75%. Handled a Coach Connect campaign, which took the C2P from 2.75% to 5.23%. Handled a team of 5 people as a team lead. Ran a referral campaign with 40% referral onboarding.
Business Development Partner
Chai Point
Bangalore
06.2019 - 07.2020
- Boarded Vending client accounts for 40 organizations, providing revenue of Rs 2,500,000 per year.
- Assessed client needs based on current objectives, supply and demand, and seasonal variables.
- Developed customer relationships with more than 50 financial and admin heads in a year.
- Cooperated with the sales and marketing team leaders to determine the best products to promote, withdrawal.
- Assisted mid-level and senior sales representatives in managing client accounts, generating leads, and maintaining customer relationships.
- Checked the P&L for all the distributors.
- Organized meetings and appointments with regional companies to promote the newly launched vending machines and products.
- Reviewed sales performance for the sales division and generated key reports for weekly, monthly, and quarterly meetings.
- Analyzed the specific needs of customers via careful surveys to develop data-driven pitches, generating double revenue on average from each machine.
Territory Manager
Coffee Day Beverages
Bangalore
02.2018 - 05.2019
- Boarded Vending client accounts for 40 organizations, providing revenue of Rs 2,500,000 per year.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Negotiated contracts with vendors and suppliers to secure advantageous pricing terms.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Developed customer relationships with more than 50 financial and admin heads in a year.
- Cooperated with the sales and marketing team leaders to determine the best products to promote, withdrawal.
- Trained junior sales staff on techniques for improving customer service experience.
- Cultivated relationships with existing customers to encourage repeat business.
- Implemented processes for cross-selling products or services based on customer needs.
- Generated reports to summarize sales performance metrics and present findings to management team.
- Attended industry events to build relationships with key contacts in the field.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Negotiated contracts with clients on behalf of the company.
- Identified new potential markets and developed plans for targeting them.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Contacted current and potential clients to promote products and services.
- Used cold calling and networking to sell products and services.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Reviewed and analyzed sales performance against plans to determine effectiveness.
- Enhanced product knowledge through continuous learning and professional development activities.
- Negotiated contracts and closed agreements to maximize profit.
- Ensured compliance with sales policies, practices, and legal requirements.
- Delivered sales presentations to high-level executives and decision-makers.
Business Development Executive
Byjus
Bangalore
05.2016 - 01.2018
- Built market position by locating, developing, defining, negotiating, and closing business relationships.
- Used strong business development, negotiation, and sales techniques, yielding quick and efficient closings. Developed and closed prospects, maintained a constant relationship with said prospects, and cultivated future relationships.
- Successfully use the telephone to identify new opportunities and pursue existing ones; client profiling, lead identification, follow-up activity, setting up meetings, and sales execution.
- Inside sales, with 80-100 dialed calls, 50-60 connected calls, and 10-15 qualified leads.
- Education counseling of K-12 students.
- Manage day-to-day operational duties (manage and track sales lead flow, manage and maintain CRM database, report weekly/monthly/quarterly activities and accomplishments, etc.)
- Handled a team of 13 people, ensuring the meetings are scheduled for per day counseling, and getting conversions out of them.
Education
MBA - Marketing And Sales
Alliance School Of Business
Bangalore04-2016
BBA - Sales
Annamalai University
Bangalore05-2013
Skills
- Team Collaboration
- Interpersonal Communication
- Interpersonal Skills
- Attention to Detail
- Vendor Sourcing
- Analytical Thinking
- Adaptability and Flexibility
- Learning Strategies
- Training Program Development
- Relationship Building
- Continuous Improvement
- Organizational Skills
- Goal Setting
- Course material development
- Decision-Making
- Written Communication
- Industry Trends
- Problem-solving abilities
- Effective Communication
- Problem-Solving
- Organizational Development
- Professionalism
Timeline
Sr.Learning Consultant
Great Learning
12.2023 - Current
Sr. Program Advisor
Emeritus
05.2023 - 09.2023
Sr.Admission Counsellor
Upgrad
08.2020 - 04.2023
Business Development Partner
Chai Point
06.2019 - 07.2020
Territory Manager
Coffee Day Beverages
02.2018 - 05.2019
Business Development Executive
Byjus
05.2016 - 01.2018
MBA - Marketing And Sales
Alliance School Of Business
BBA - Sales
Annamalai University
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