I am a hard-working, dedicated BA graduate with a strong desire to work for society. As a home-maker, I have developed patience and punctuality in my deliverables. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Hi, I’m
R I C H A BHADANI
Private Tutor
Kolkata
Summary
Work History
Job overview
- PRIVATE TUITIONS 15+ years
- Tuitions for students from grade 1 - grade 10
- Well versed with all subjects
Flipkart Kolkata
Customer Service Executive
08.2023 - 01.2024
Job overview
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Education
RANI BIRLA'S GIRLS COLLEGE
Bachelor of Arts
University Overview
ST. HELEN'S SCHOOL
University Overview
Skills
TeachingMS OfficeInterpersonal CommunicationTeamworkAdaptable to changing and difficult environment
Timeline
Customer Service Executive
Flipkart
08.2023 - 01.2024
RANI BIRLA'S GIRLS COLLEGE
Bachelor of Arts
ST. HELEN'S SCHOOL