RICHA BHATTACHARYA

• Leading Recruitment & HR Operations.
• Building the team to enhance delivery and leadership.
• Managing day-to-day operations and understanding the gaps.
• Monthly review meeting with Stakeholders - mapping resources and productivity, strategic planning of resources and budgets.
• Preparation to Execution of HR policies and processes.
• Developing and maintaining HR metrics and reports to measure the effectiveness of HR initiatives.
• Implementing and ensure update on Compliance . Performance Management, skill development and trainings.
• Built Connect session, Town halls, Grievance Management as part of People Engagement.

• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
• Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality.
• Guided leaders and employees on company policies, programs, benefits and salary administration.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Led decision-making and implementation of HR policies, procedures, programs and functions.

• Summary - Over 10+ years of experience in all facets of HR/Admin & Operations

5+ years of Human Resource experience in supporting complete Employee Life Cycle:

Recruitment,Joining,On-Boarding, HR Operations, Payroll & Compensation, Employee Engagement,Performance Management, Grievance Management and Exit Management.

Recruitment:

• Managing the end to end recruitment and selection process.Sourcing candidates through referrals,job boards,social media,networks etc.

• Coordination with business heads and understanding their requirements, defining job positions and preparing job descriptions.

Discussing the Hiring Plan with the Team Leads at Regular Intervals to create future pipeline of candidates.

• Hiring within allocated budgets by using low cost hiring resources.

Joining and On-Boarding:

• Responsible for smooth on-boarding of new hires.

• Generating employee codes, creating official login ids, ID cards and Business Cards.

• Conducting HR induction and orientation program.

• Sharing appointment letters and getting other important signed and verified.

• Designing and communicating HR Policies and striving towards continuous improvement.

• Doing Background Verification Check of all new hires.

• Ensuring proper and complete documentation of new hires.

HR Operations:

•Managing the HRMS system including modules like Leave & Attendance Management ,Travel,Performance Management ,Trainings, Recruitment etc.

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.

• Keeping track of Confirmation, Appraisals, and Increments of employees.

•Involved in the selection, deployment and smooth functioning of HRMS in the organization catering to multiple Business Units.

Payroll, Compensation and Benefits:

• Timely processing of employee salaries.

• Defining salary structure of new joiners and for current employees who got appraisal.

• Sharing Salary sheets with Finance team.

• Keeping statutory compliances like PF other deductions in concern while designing employee salary structure.

Employee Engagement:

• Designing employee engagement initiatives and rolling them out.

• Conducting knowledge sharing sessions and Town hall meetings on a regular basis.

• Celebrating Occasions, Festivals, and other important events.

• Nurture a positive working environment and facilitate healthy work culture through regular Employee Engagement initiatives .

Performance Management:

• Defining KRA and KPI of on boarded employees.Performing Regular Competency reviews with involvement of Team Leads.

• At the time of appraisal, getting the ranking done for each task assigned in KRA sheet.

• Arranging performance review discussions with team leads and management.

Query and Grievance Management:

• Being HR SPOC, responsible for managing employee related queries and providing their resolutions.

• Making proactive communication with employees on policies and processes.

• Handling employee escalations and taking proactive steps to resolve them at the HR level.

Exit Formalities:

• Keeping a track of all exits in all concerned departments.

• Conducting exit interviews, sharing exit forms, and doing attrition analysis.

• Doing F&F settlements, NOCs, Exit Handovers, etc.

• Manage the recruitment & selection process at entry level & mid level profiles.
• Taking preliminary round interviews & shortlisting the relevant ones.
• Follow up regarding clearance & Full & Final Settlements.
• Oversee & manage a Performance Appraisal System that drives high performance.
• Develop & monitor overall HR Strategies,systems & procedures across the organization.
• Handling Compliance,assess training needs to apply & monitor training programs.
• Policy formulation and developing SOPs for Business continuity plans and security management.
• Ensuring statutory compliances of for PF withdrawal, annual return etc.
• Compile employee time, production & payroll data reports from HRP & other records.
• Managing soft services viz Space management, food services, Cafeteria management, Travel and Transport management, Housekeeping.
• To manage CCTV, take requirements from ED – Projects, Identify vendors for execution, verify quotations received, negotiate and ensure Installation of CCTV without hampering the site operations
• Budgeting, Cost optimization, Vendor Management & Procurement and Contract negotiations
• Collect customer payments, media companies in accordance with payment due dates on a regular basis & taking care of delinquent accounts.

• Provided Administrative support to senior managers and company directors
• Managed petty cash, office expenses, bookkeeping, vendor management, procurement for
• Monitored credit collection and prepare collection reports and apprising to the Director –
• Accounts
• Payment Follow-up with existing customers, new clients and sending daily report to Sales Team
• Coordinate with the HR, Directors to refine and administer office policies and procedures
• General office management like deployment of pantry staff/office boys overseeing their salaries, growth and attendance and delegating work as required
• Coordinate and support the HR department in recruitment process such as new candidate joining formalities etc.

• Lead generation through active follow up over the phone with prospects
• Data Management and adding up(postings) of new properties
• Coordinating with Sales Team for the bookings, walk-ins & telephonic enquiries
• Sourcing new broker contacts and timely flow of information to the backend to capitalize on information sharing
• Giving weekly feedback to sales team, drafting of proposals and sending them to potential clients in case of new projects in hand
• Handling all the Backend - Date Entry and after Sales Customer Support Issues
• Maintaining MOU files/& Performing office duties related to maintaining record, file, orders etc.