Richa Dadhich
Associate Manager
Gurugram
Summary
Aviation professional with 16 years of experience in payroll management, crew rostering, flight operations, and compliance (DGCA/IOSA). Skilled in MIS reporting, data analysis, and process automation with a strong record of accuracy and efficiency. Recognized for driving operational excellence and delivering seamless support in dynamic airline environments.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Associate Manager
Air India Express
07.2024 - Current
- Payroll Manager / Payroll Coordinator (Flight Operations)
- Manage end-to-end payroll process for cockpit crew ensuring accuracy and compliance.
- Coordinate with Crew Scheduling, Finance & HR to validate payroll data.
- Prepare reports/analysis on payroll metrics, cost control, and overtime.
- Monitoring Roster line and leave assigned / entitlement in CAE.
Assistant Manager
SpiceJet LTD.
02.2020 - 07.2024
- Cockpit Crew Leave Planner / Operations & Payroll Coordinator (Flight Operations)
- Managed leave planning (PL/SL/CL) and base transfers for pilots.
- Maintained audit records (Internal Safety / DGCA / IOSA) and supported compliance.
- Processed pilot salaries, allowances, overtime, and forex payments (Boeing & Q400 fleets).
- Generated daily crew strength and roster reports and for day-to-day operations and management.
Duty Supervisor
OCC- Flight Support Center
02.2018 - 02.2020
- MIS / Data Reporting
- Handled flight rescheduling, cancellations, and delay investigations.
- Generated daily OTP, block hours, and delay reports for operational analysis.
- Maintained master reports and prepared management presentations.
- Performed flight mapping (Navitaire vs ARMs) and data validation.
- Monitored crew connections and rostering for smooth operations.
Guest Relations Officer
A.R Airways – (Club One)
02.2016 - 11.2016
- Handled VVIP guest facilitation ensuring a seamless and personalized experience.
- Managed check-ins, check-outs, and reservations efficiently while maintaining accuracy.
- Resolved guest complaints and inquiries promptly, enhancing customer satisfaction.
- Coordinated with housekeeping, front office, and operations teams for smooth service delivery.
- Maintained guest records and feedback to improve service quality and loyalty.
- Assisted in VIP guest handling and special requests with professionalism and discretion.
Lounge Assistant
Bird Worldwide Flight Services
03.2015 - 01.2016
- Non-Scheduled Charter Handling Coordinator
- Managed VVIP lounge operations and coordinated seamless CL & RL passenger movement.
- Supervised non-scheduled charter handling, ensuring smooth coordination between crew, passengers, and ground services.
- Oversaw cash transactions, billing, and database management through ERP systems with accuracy and accountability.
- Delivered premium guest service while maintaining operational efficiency and adherence to airline/airport protocols.
Customer Service Assistant
KAM Air
02.2009 - 12.2009
- Customer Service Assistant – International Airlines
- Coordinated with Customs and Immigration authorities, ensuring seamless and timely international flight clearances.
- Managed passenger check-in and boarding processes with precision, enhancing operational efficiency and customer satisfaction.
- Handled administrative correspondence, maintaining effective communication across cross-functional departments.
- Prepared and analysed MIS reports to support management in operational planning and decision-making.
Education
B.Com -
Agra University
01.2008
Diploma - Hospitality & Tourism Management
01.2007
Skills
- Crew Payroll Management & Compliance (ARMs, CAE)
- MIS & Data Analytics (Excel, Power BI, G-Suite)
- Audit & Regulatory Compliance (DGCA, IOSA, Internal)
- Flight Operations & Crew Scheduling
- Reporting, Documentation & Presentations (MS Office Suite)
- Stakeholder Engagement & Team Management (Success Factor, ZOHO)
Interests
Travelling, Cooking, Gardening, Music
Accomplishments
- Delivered 100% accurate and compliant payroll processing for cockpit crew across multiple airlines.
- Streamlined payroll validation with Crew Scheduling, Finance & HR, reducing discrepancies and improving efficiency.
- Optimized pilot leave planning and base transfers, enhancing crew availability and operational readiness.
- Maintained audit-ready records (DGCA, IOSA, Internal) with zero non-compliance findings.
- Facilitated VVIP guest services, ensuring high satisfaction through personalized handling.
- Oversaw cash handling and ERP database management with full accuracy and accountability.
Awards
GEM Award – Air India Express (Jan 2025): Resolved majority of findings in CAE-CM, significantly reducing crew allowance-related queries, streamlining communication, and improving operational efficiency., SPICE STAR – SpiceJet Ltd. (May 2019): Automated pilot flight timings from system to AOM/ARMS on mobile devices, achieving zero audit findings in DGCA OCC audits.
Timeline
Associate Manager
Air India Express
07.2024 - Current
Assistant Manager
SpiceJet LTD.
02.2020 - 07.2024
Duty Supervisor
OCC- Flight Support Center
02.2018 - 02.2020
Guest Relations Officer
A.R Airways – (Club One)
02.2016 - 11.2016
Lounge Assistant
Bird Worldwide Flight Services
03.2015 - 01.2016
Customer Service Assistant
KAM Air
02.2009 - 12.2009
Diploma - Hospitality & Tourism Management
B.Com -
Agra University
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