Richa Goswami
HR Head
Mumbai
Summary
Strategic People & Business Leader with 14+ years of experience partnering with founders and executive leadership teams to build, scale, and transform high-growth organizations across the creator economy, retail, healthcare, consulting, and technology sectors. Proven track record of driving organizational transformation, building high-performing leadership teams, and aligning people strategy with business objectives to accelerate growth, improve organizational effectiveness, and strengthen business performance. Recognized for delivering measurable outcomes through workforce strategy, organizational design, talent, performance, and culture.
Overview
6
6
years of professional experience
Work History
Head - Human Resources
Collective Artists Network
09.2025 - Current
- Led the end-to-end People function for an 850-employee organization spanning 3 companies and 9 business verticals, partnering with founders to align talent strategy, organizational design, and workforce planning with business priorities.
- Built and institutionalized a scalable People Operating System integrating Talent Acquisition, HRBP, Performance Management, Compensation, Employee Experience, and HR Operations, establishing the foundation for sustainable organizational growth.
- Designed and implemented the organization's first enterprise-wide OKR and Performance Management framework, achieving 95%+ goal adoption and strengthening performance governance, accountability, and cross-functional execution.
- Built the Galleri 5 AI Video Creation team from the ground up within 3 months, enabling the successful launch of a new AI-powered business capability and accelerating the company's expansion into AI-led creative solutions.
- Led organizational restructuring across the Brand & Licensing and BBS Solutioning & Servicing businesses, creating operating models that unlocked new revenue opportunities, improved delivery efficiency, and strengthened cross-functional execution.
- Reduced voluntary attrition to 18% through targeted retention initiatives, leadership coaching, manager capability development, and employee listening mechanisms, improving workforce stability and engagement.
- Established enterprise-wide workforce planning, compensation benchmarking, and executive people analytics for an 850-employee organization, enabling data-driven decisions on headcount, organizational effectiveness, succession planning, and talent investments.
Associate Director - People & Culture
Zeno Health
06.2023 - 08.2025
- Partnered with the Founders and Operations leadership to drive people strategy, organizational transformation, and workforce planning, supporting rapid business expansion and operational scalability.
- Scaled the corporate workforce from 150 to 450+ employees by building a demand-driven hiring model, while reducing hiring TAT from 45 days to under 30 days, significantly improving business responsiveness.
- Revamped store engagement and retention strategies, resulting in a 15% reduction in frontline attrition and strengthening workforce stability across the retail network.
- Redesigned store incentive and Learning & Development frameworks aligned to EBITDA goals, contributing to 90% of stores achieving 10–20% profitability through improved productivity and performance.
- Built and scaled Talent Acquisition, HRBP, and HR Operations functions while leading talent integration and organizational restructuring following business acquisitions across the East region.
- Digitized HR operations through the implementation of Keka HRMS, increasing process efficiency by 70%, while automating store HR workflows to deliver annual cost savings of ₹18 lakh.
- Designed enterprise-wide organization structures, salary band architecture, grievance redressal mechanisms, High-Potential Leadership Labs, and OKR-based performance management, strengthening governance, leadership capability, and organizational alignment.
Head of Talent & HR
The Good Glamm Group
10.2022 - 05.2023
- Spearheaded TA for 13 companies, aligning recruitment strategies with long-term growth in collaboration with the CHRO and Founders.
- Designed and implemented scalable recruitment processes, including SLAs, KPIs, and SOPs, reducing time-to-hire by 50% and enhancing candidate experience.
- Introduced zero-based hiring and annual operating plan (AOP) planning, driving ₹1.2 Cr in workforce cost savings.
- Revamped employee engagement programs, reducing attrition by 10% from 30% to 20%.
- Migrated payroll system to Darwin Box, enhancing efficiency, compliance, and payroll accuracy across the organization.
- ROLE:
Sr. Manager - Talent Acquisition
i4 Consulting Pvt. Ltd. (Startup)
10.2020 - 09.2022
- Led Leadership & IT Hiring Vertical: Managed P&L and developed resource acquisition strategies, achieving a 25% reduction in time-to-hire and improving overall recruitment efficiency by 30%.
- Full-Cycle Recruitment: Directed TA functions for clients in eCommerce, fintech, health-tech, and MNCs across India, Middle East, and Southeast Asia, successfully filling 200+ roles within agreed SLAs.
- Enhanced Employer Branding: Drove social media campaigns and participation in key forums, resulting in a 40% increase in employer brand visibility and a 15% increase in candidate applications.
- Optimized Recruitment Metrics: Established strategies to reduce cost-per-hire by 20%, while improving offer acceptance rate by 18% and enhancing sourcing channel mix.
- Team Leadership & Development: Built and retained a high-performing TA team across multiple regions, improving team productivity by 35% and ensuring 95% of hiring managers rated the team’s performance above 4/5.
- Data-Driven Decision Making: Leveraged industry mapping and recruitment data to optimize sourcing strategies, improving candidate quality and reducing offer declines by 12%.
- ROLE:
Talent Acquisition Manager
Cure.Fit/Cult.Fit
03.2020 - 09.2020
- Ideated & developed talent strategies and standardized hiring function for the fitness vertical of Cure.fit
- Adapted broader TA strategies (employer branding, internal recruiting, diversity, etc.) within market function
- Involved in managing hiring forecast, planning, allocated budget and developed talent mapping strategies
- Chaired in strategic planning meetings with functional leadership and key business partners at all levels to understand current and upcoming requirements to build a strategy on effective recruitment activities for positions
- Pivotal in creating campus placement policies, partnered with 10 new campuses; built a talent pool of 5000 candidate utilized social media, campuses and job boards
- Developed all digital hiring and boarding processes; drove key initiatives of improving talent mix, candidate experience scorecard, etc.
- ROLE:
Education
PGCHRM - Human resources
XLRI - Jamshedpur
Jamshedpur, IndiaBachelor's - Management Studies
University of Mumbai
Mumbai, IndiaMaster of Commerce - management
University of Mumbai
Mumbai, India01-2013
Skills
People Strategy & Business Partnership
Organizational Transformation & Change Leadership
Workforce Planning & Organizational Design
Executive Leadership, Talent & Succession
Culture, Performance & Organizational Effectiveness
Timeline
Head - Human Resources
Collective Artists Network
09.2025 - Current
Associate Director - People & Culture
Zeno Health
06.2023 - 08.2025
Head of Talent & HR
The Good Glamm Group
10.2022 - 05.2023
Sr. Manager - Talent Acquisition
i4 Consulting Pvt. Ltd. (Startup)
10.2020 - 09.2022
Talent Acquisition Manager
Cure.Fit/Cult.Fit
03.2020 - 09.2020
Master of Commerce - management
University of Mumbai
Bachelor's - Management Studies
University of Mumbai
PGCHRM - Human resources
XLRI - Jamshedpur