Richa Goyal
Area Credit Manager
Rohtak
Summary
Team-oriented individual highly skilled in credit policies and corporate regulations. Desiring Credit Analyst position with company. Forward-thinking Credit Analyst with customer correspondence and credit analysis expertise. Offering more than 11 years of resolving credit disputes and making recommendations on bad debt accounts. Highly trained Credit Analyst offering excellent skills in managing issues, updating files and reviewing financial statements. Pursuing a similar position where a well-qualified individual with an understanding of collections is highly sought. Dedicated Credit Analyst with a background in reviewing credit bureau reports and communicating with commercial clients. Knowledgeable in credit approvals and limits. Offering a successful career history comprising more than 11 years. Hardworking and passionate job seeker with strong organizational skills eager to secure underwriting position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Credit Analyst
Axis Bank
Rohtak
06.2022 - Current
- Assessed credit risk and analyzed financial statements.
- Conducted presentations to upper management and executive teams for loan recommendations.
- Improved understanding of financial statements, which helped in assessing risk.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Made decisions and recommendations about extending lines of credit.
- Resolved problems, improved operations and provided exceptional service.
Area Credit Manager
Avanse Financial Services
NEW DELHI
12.2015 - 04.2021
- Credit Appraisal and Process & Initiatives
- Training of own team & channels
- Delinquency Management
- Vendor / Cost management
- Quality Management in terms of Audit, Compliance and Hind sighting
- Portfolio Quality
- Login to Decision TAT
- Maintaining Audit Compliance and errors in Hind sighting &Training
- Cost management & New initiatives
- Salaried and Self Employed cases
- Legal & Technical Management
- Underwriting for Secured, Unsecured Profiles
- Experience for PL, LAP, Secured Simplified, Lien
- Worked with HDB Financial Services (HDFC BANK) in Credit department as an Branch Credit
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
- Provided training and consulted with struggling teams to help meet monthly target goals.
- Monitored accounts for signs of fraud and non-payment issues.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reviewed and analyzed loan procedures.
- Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Referred delinquent accounts to collections department or outside resources.
- Streamlined processes for early identification of potential credit system and monitoring problems.
- Developed strategies to expedite payments and customer resolutions.
Branch Credit Manager
HDB Financial Services
NEW DELHI
08.2014 - 12.2015
- Credit Decisions – Take prudent lending decisions based on sound judgment
- Portfolio Quality Management – Ensure healthy branch portfolio
- People Management – Manage & motivate credit & branch teams
- Contribute to branch profit goals Credit Decisions
- Take sound lending decisions based on available information & interactions with the applicants
- Manage credit quality and control delinquencies, frauds
- Understand credit policy as well as credit environment in the city / branch
- Structure the right product to the customer during customer interactions
- Provide superior customer experience
- Manage the process required for delivering reasonable turnaround time
- Monitor portfolio indicators and ensure that they are within the desired levels monitoring
- Performance
- Managing performance in terms of key drivers i.e
- O Loses / Portfolio quality parameters
- Cost of credit administration
- Employee Productivity People Management
- Motivate and develop credit resources
- Led team of [5] staff.
JMC
12.2012 - 08.2014
- Monitored company inventory to keep stock levels and databases updated.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed team communications and information for meetings.
- Reviewed organization's adherence to regulatory guidelines applicable to specific activities and practices.
- Created detailed financial reports based on financial statuses and data.
- Performed audits on various agreements contracted with city governments and other organizations.
- Reviewed operational efficiencies, suggesting methods for improvement.
- Contacted customers to immediately find resolutions for escalated issues.
- Planned, integrated and completed financial and compliance audits for various nonprofits and other organizations.
- Planned and supervised performance audits on various agreements contracted with city governments.
- Analyzed data and presented reports of financial statuses.
Associate
HDB Financial Services
NEW DELHI
03.2011 - 10.2012
- HDFC BANK) in Credit department as an Credit Relation,
- Credit Decision Making for Personal Loans and forwarding
- Proposals for Business and Mortgage loans
- Handling Credit and Operational issues
- Monitoring vendors Like Field Investigating agencies, Valuation & Legal agencies for Mortgage loans and maintaining TAT
- Taking care of audit queries and maintaining good audit score
- Taking care of collection of Front-end cases and maintaining branch portfolio
- Preparing MIS, Collection reports on daily basis and Weekly review reports
- Assisting customers with queries, requests & complaints
- Assessing overall Credit Eligibility of customer & recommended the case to higher authority
- Policy -Deviation Tracking
- Handling Credit operation from Login to Disbursement
- CA-Article ship Under JMC Association
- Job Profile:
- To be a part of audit teams, lead teams and also independently conduct audits and prepare final reports
- Execute assignments to the satisfaction of the clients within the allotted deadlines
- Finalization of Balance Sheet & Notes to Accounts, Preparation of Auditor’s Report
Education
M.com - Commerce
MDU
MDU 01.2008 - 01.2010
B. Com - Commerce
Maharishi Dayanand University
Govt College For Women 01.2005 - 01.2008
Secondary - Commerce
C.B.S.E
Shiksha Bharti School 03.2004 - 01.2005
Skills
Data analysis
Certification
Retirement Planning and Employee Benefits).
Accomplishments
- Supervised team of [11] staff members.
Additional Information
COVID Lockdown Upskilling –Through Coursera
Obtained Certificates on these online courses from Cousera in April, May 2020
Block chain Transformations of Financial Services from INSEAD
Block chain, Crypto assets, and Decentralized Finance from INSEAD
Innovation Strategy: Developing Your Fintech strategy from Copenhagen Business School
A Digital Transformation in Financial Services Specialization from Copenhagen Business School
Digital Competition in Financial Services from Copenhagen Business School
Fintech and transformation in financial services Copenhagen Business School
Introduction to Block chain for Financial Services from INSEAD
Timeline
Credit Analyst
Axis Bank
06.2022 - Current
Area Credit Manager
Avanse Financial Services
12.2015 - 04.2021
Branch Credit Manager
HDB Financial Services
08.2014 - 12.2015
JMC
12.2012 - 08.2014
Completed Information Technology Training by ICAI Trained in Tally Accounting Package, SQL, and ORACLE, VISUAL BASIC, and HTML
07-2012
AFP in the CFP module (Risk Analysis and Insurance Planning)
08-2011
AFP in the CFP module (Investment Planning) AFP in the CFP module (Tax and Estate Planning)
07-2011
Hands on experience on MS Word, MS Excel, MS Power Point, MS Access & Tally Worked on MS. Excel, MS. Word, FINONE, ELMS
07-2011
Retirement Planning and Employee Benefits).
06-2011
Associate
HDB Financial Services
03.2011 - 10.2012
M.com - Commerce
MDU
01.2008 - 01.2010
B. Com - Commerce
Maharishi Dayanand University
01.2005 - 01.2008
Secondary - Commerce
C.B.S.E
03.2004 - 01.2005
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