Richa Grover
New Delhi
Summary
Dynamic Chief Manager with 14+ years of extensive experience in the insurance sector, now poised to transition into a Workforce Learning Strategist role. Adept at designing and delivering impactful training programs, analyzing complex data, and driving process optimization. Proven track record of enhancing organizational efficiency and empowering teams through structured learning and mentorship. Passionate about fostering talent development to contribute to organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Health Underwriting
Insurance Company
04.2021 - Current
- Delivered 50+ product training sessions, increasing product knowledge by 20% among channel partners and internal teams
- Designed and implemented train-the-trainer programs, reducing training preparation time by 30%
- Developed innovative health insurance products through detailed competitor and market analysis, resulting in a 15% revenue increase
- Prepared portfolio analyses and MIS reports that influenced strategic decision-making for senior leadership
- Analyzed client profiles and claims data to recommend pricing strategies, improving profitability by 12%
Corporate Planning
Insurance Company
04.2017 - 03.2021
- Conducted competitor analysis and market research, leading to the development of strategies that increased market share by 10%
- Automated budgeting and planning processes, reducing operational overhead by 25%
- Created advanced MIS reports and dashboards, improving data accessibility and accuracy across departments
- Mentored and coached 10+ direct reports, achieving a 15% improvement in team performance
- Proposed innovative marketing strategies that achieved a 20% increase in turnover targets
Corporate Marketing & Sales Management (OEM)
Insurance Company
06.2010 - 03.2017
- Developed and delivered training programs for dealer networks, increasing revenue generation by 18%
- Facilitated workshops on market strategies, equipping 200+ participants with actionable insights
- Executed end-to-end training for MICE campaigns, enhancing team productivity and event outcomes
- Introduced innovative sales training methods, resulting in a 25% improvement in lead conversion rates
Education
MBA - Insurance & Marketing
Amity University
BA - Insurance
College of Vocational Studies
Fellowship - Insurance
Insurance Institute of India
Certification
- Certified Practitioner Trainer (ADDIE Model Specialist)
- ACC Level 1 Certified Coach (Path International Coaching Federation)
- NIST & ICIA Certified Soft Skills Trainer
Accomplishments
- Spearheaded training initiatives that resulted in a 20% increase in team productivity.
- Successfully launched 3 new insurance products, generating a cumulative revenue growth of ₹50 million.
- Led the automation of budgeting processes, saving over 200 work hours annually.
Timeline
Retail Health Underwriting
Insurance Company
04.2021 - Current
Corporate Planning
Insurance Company
04.2017 - 03.2021
Corporate Marketing & Sales Management (OEM)
Insurance Company
06.2010 - 03.2017
MBA - Insurance & Marketing
Amity University
BA - Insurance
College of Vocational Studies
Fellowship - Insurance
Insurance Institute of India
Similar Profiles
Noor Al-SawalhaNoor Al-Sawalha
call center at insurance companycall center at insurance company
Megan HumphreyMegan Humphrey
Commercial Lines Account Manager at Insurance CompanyCommercial Lines Account Manager at Insurance Company
Muhammad Idris Bin AbranMuhammad Idris Bin Abran
Telemarketer at Insurance CompanyTelemarketer at Insurance Company
Muhanna Al-YaraabiMuhanna Al-Yaraabi
Call centre agent at insurance companyCall centre agent at insurance company
Manvendra KumarManvendra Kumar
Manager- Finance & Costing at Genpact India Private LimitedManager- Finance & Costing at Genpact India Private Limited