Richa Gupta
Business Manager
Gurgaon
Summary
Motivated and results-driven Program Manager with over 6+ years experience in Corporate Strategy, Market Intelligence, Budgeting, and Data Analysis. Proven ability to support the executive level in driving strategic initiatives, collaborating with cross-functional teams, conducting in-depth competitor analysis, and enhancing process efficiency. Recognized for strong communication skills, a solution-focused mindset, and effective stakeholder management.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Business Manager- COO (CXO Office)
Indus Towers Limited
04.2023 - Current
- Directed end-to-end project management for the ₹700 Cr i-DoT Digital Operations Transformation project, impacting 200,000+ telecom towers across India; responsible for CAPEX budgeting, planning, and execution.
- Led a project to automate the Permit-to-Work (PTW) authorization process using an Image Analytics solution, enabling real-time validation, audits, and approvals of field activities resulting in TAT reduction from 2 hrs to 10 mins and annual manpower cost savings of ₹1 crore.
- Managed the USOF Project (under DoT) supporting the Government of India’s Digital Transformation initiative; enabled accelerated telecom tower rollouts in remote villages across 5 telecom circles within 3 months.
- Drove revenue enhancement opportunities worth ₹77.4 Cr across 18 telecom circles through strategic data analysis, opportunity identification, and facilitation of cross-functional kick-off meetings.
- Standardized KPI reporting across 2+ business units by implementing Power BI dashboards, enabling 100% real-time visibility and improving decision-making.
- Collaborated with CXO-level stakeholders on high-impact projects such as CSAT survey redesign, USOF project tracking, and strategic planning sessions, ensuring delivery within timelines and business alignment.
- Special Achievement- Among top 1% of the employees who got the opportunity to complete a Leadership Program certification from IIM- Udaipur 2024.
Business Manager- Regional Director
Indus Towers Limited
04.2022 - 03.2023
- Led cross-functional initiatives to align business KPIs with organizational goals focused on 2% YoY revenue enhancement, operational efficiency, and region-specific challenges.
- Engaged daily with 9 Circle CEOs and leadership teams to deliver analytical insights on project delivery performance, targeting improved rollout timelines (TAT) and OPEX cost savings.
- Provided critical business insights on circle P&L, revenue leakage, and operational metrics to the Regional Director to support strategic planning and performance reviews.
Analyst
BMTG Advisors India Pvt Ltd
06.2021 - 03.2022
- Processed mortgage application documents with meticulous attention, following underwriting guidelines with exceptional TAT per file.
- Evaluated 50+ credit reports weekly, identifying high-potential applicants based on debt-to-income ratio and credit history, leading to a 15% increase in successful loan approvals by offshore teams.
Sales Manager
IDFC First Bank
04.2019 - 06.2021
- Exceeded monthly sales targets by over ₹2 Cr in pre-owned car finance and managed an annual B2B portfolio worth ₹20 Cr.
- Partnered with the Product team on the end-to-end launch of a new offering—gathered business requirements, supported development, and led User Acceptance Testing (UAT) sign-off.
- Worked alongside Product team in delivery of a Salesforce (SFDC)-based CRM solution for streamlining lead management and customer onboarding resulting in a 25% increase in sales conversion.
- Prepared and delivered performance reports, highlighting variances in monthly targets and ensuring timely communication with key stakeholders.
- Launched a direct sourcing channel in Delhi-NCR, generating over ₹50 Lacs in revenue for three consecutive months; recognized with an award for outstanding performance.
Education
Bachelor of Commerce (Full time) - Accounting
Banaras Hindu University
01.2017
MBA (Full Time) - Marketing & Finance
IMT Hyderabad
01.2019
Skills
Data-driven Strategic Planning & Execution
Program Lifecycle Management
Strong Project Management
Budgeting & Cost Optimization
Agile Methodologies
Digital Transformation
Business Case Development
Certification
First Level Leadership Program 2024 IIM- Udaipur
EXTRACURRICULAR ACTIVITIES
TEDx IMT Hyderabad Organising Committee 2017-2018 Student Representative 2015-2016
Timeline
Business Manager- COO (CXO Office)
Indus Towers Limited
04.2023 - Current
Business Manager- Regional Director
Indus Towers Limited
04.2022 - 03.2023
Analyst
BMTG Advisors India Pvt Ltd
06.2021 - 03.2022
Sales Manager
IDFC First Bank
04.2019 - 06.2021
MBA (Full Time) - Marketing & Finance
IMT Hyderabad
Bachelor of Commerce (Full time) - Accounting
Banaras Hindu University
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