Richa Jaggi

Project Coordination for ITC Rackstar.

• Assisted the project manager in the ITC Rackstar project, coordinating tasks, and supporting project operations.
• Sent daily Rackstar Outlet Selection and Validation Dump Reports to branches, ensuring timely and accurate updates.
• Handled client queries related to quick requirements via emails and messages, ensuring prompt resolution, and client satisfaction.

Pidilite Loyalty Program Coordination.

• Understood Pidilite's client requirements and collaborated with the developer to enable the creation of a customer app for the Pidilite loyalty program.
• Managed Pidilite’s loyalty program using a custom admin panel to review and process customer-uploaded invoices.
• Sent daily invoice reports to the Pidilite client, providing insights into the program's status.
• Coordinated gift distribution based on customer targets and program milestones.
• Acted as the primary point of contact for the Pidilite client and customers, resolving inquiries via calls, messages, and emails.

Website Project Coordination and Support.

• Conducted comprehensive testing on the Kairos International website.
• Collaborated with developers to identify and resolve website bugs.
• Added new products to the site via the admin panel, ensuring smooth integration, and enhanced user experience.
• Designed high-quality product images using Canva to enhance product presentation.

• Client Engagement: Managed relationships with international clients from U.S.A., U.K., and Australia, ensuring high-quality service and satisfaction.
• Project Planning: Designed and delivered customized coding lesson plans to students, ensuring that all sessions adhered to timelines and quality standards.
• Stakeholder Communication: Collaborated with parents, students, and internal teams to assess learning progress and address individual needs, ensuring alignment with learning objectives.
• Progress Tracking: Monitored student performance using structured tools and provided feedback, similar to tracking milestones in a project.
• Team Collaboration: Coordinated with curriculum developers and technical support teams to refine teaching strategies, and resolve classroom challenges.
• Technical Expertise: Gained hands-on experience in coding platforms and tools, enhancing the ability to understand and communicate technical concepts effectively.

• Inspection and Quality Control: Led inspections of training centers and hostels, ensuring compliance with standards.
• Data Management & Reporting: Compiled and uploaded student data to the Kaushal Bharat Portal, ensuring accuracy and timely submission.
• Placement Coordination: Managed placement activities, sourced recruiters, and facilitated interviews to ensure successful student placements.
• Compliance & Auditing: Ensured compliance with internal and external guidelines, managing audits to improve processes.
• Resource Management: Managed resources to ensure the smooth functioning of training programs and hostel facilities.

• Market & Pricing Analysis: Analyzed market trends and competitor pricing to strategize product pricing.
• Purchase Order Management: Created, managed, and tracked purchase orders, overseeing the end-to-end order cycle from purchase to delivery.
• Supplier Management: Managed supplier relationships, and monitored sales.
• SCM CRM Review and Testing: Provided feedback on CRM development and tested flows, generating improvement reports.
• Website Management: Maintained and optimized company websites, Aussie POS, and POS Central.