Richa Kanaujia
Pune
Summary
Telecom Consultant and Business Analyst with 5 years of experience in charging systems, business analysis, product portfolio design, and digital transformation initiatives within the telecom domain. Proven expertise in product lifecycle management, including requirements elicitation, gap analysis, process mapping, and product modelling. Strong understanding of OSS/BSS ecosystems, with a focus on aligning business objectives with scalable, end-to-end technology solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Associate Consultant
Infosys Ltd.
Pune
09.2025 - Current
- Analyzed client requirements to develop tailored solutions and strategies.
- Managed documentation for project workflows, ensuring clarity and compliance.
Product Modeler & Designer
Infosys Ltd.
San Ramon
01.2025 - 03.2025
- Modeled Product Offerings (PO), Product Specifications (PS), and Customer-Facing Services Specification (CFSS) in ServiceNow.
- Analyze client requirements to design ServiceNow dashboards and OOTB reports for tracking SLAs, Product Orders, Milestones, and Revenue, ensuring data-driven insights aligned with business expectations.
Product Modeler
Infosys Ltd.
Pune
06.2021 - 12.2024
- Managed product catalogue and processes for British Telecom (BT) and Everything Everywhere (EE) to enhance customer experience, ensuring alignment across CRM, Order Management, Provisioning, Billing, and other B/OSS systems.
- Led multiple project phases including requirement gathering, analysis, effort estimation, solution design, and deployment to deliver value-driven solutions tailored to client needs.
- Collaborated with stakeholders and cross-functional teams (developers, UI/UX designers) to translate business requirements into detailed design documents and support successful implementation through iterative solutioning.
- Designed high-level and detailed logical data models leveraging Salesforce Vlocity EPC architecture, focusing on reusable and scalable product configurations.
- Utilized Agile methodologies to manage both functional and non-functional requirements.
- Contributed to sales proposals collaterals and organization level thought leadership initiatives using analytical and PowerPoint skills
Assistant Engineer
Ericsson Global Services
Noida
03.2017 - 03.2018
- Managed communication network and billing operations on Ericsson EMM nodes, ensuring uptime and accuracy across OSS charging systems in the MTN IN network across North African regions.
- Handled network upgrades, node monitoring, and issue resolution in collaboration with 1st Level Assurance teams, troubleshooting critical nodes (SDP, AIR, EMM, CCN) across Nigeria, Conakry, Guinea Bissau.
Education
MBA -
Symbiosis Institute of Digital & Telecom Management
PuneBachelor of Technology -
Uttar Pradesh Technical University
Ghaziabad, IndiaSkills
- Telecom OSS/BSS Systems
- Product Lifecycle Management
- Business Requirements & Gap Analysis
- Salesforce Vlocity EPC
- CPQ
- PLM
- Agile & Scrum Methodologies
- JIRA
- Confluence
- UML
- ITIL
- ETOM
- SID Frameworks
- Telecom Charging and Billing
- Microsoft Office
- Market Research
Certification
- Scrum Alliance Certified Scrum Product Owner (CSPO)
- Infosys PLM Certified - Infosys Ltd.
- Received Infosys Insta Award
Timeline
Senior Associate Consultant
Infosys Ltd.
09.2025 - Current
Product Modeler & Designer
Infosys Ltd.
01.2025 - 03.2025
Product Modeler
Infosys Ltd.
06.2021 - 12.2024
Assistant Engineer
Ericsson Global Services
03.2017 - 03.2018
MBA -
Symbiosis Institute of Digital & Telecom Management
Bachelor of Technology -
Uttar Pradesh Technical University