Richa Kumari
Consultant
New Delhi
Summary
Dynamic Senior Process Associate at Infosys BPM Ltd with a proven track record in enhancing customer satisfaction and training teams. Expert in financial reconciliations and critical thinking, I successfully drove strategic project success rates while maintaining client confidentiality. Adept at planning and organization, I am committed to delivering impactful solutions.
Overview
8
8
years of professional experience
Work History
Senior Process Associate
Infosys BPM Ltd
05.2018 - 07.2023
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Trained junior associates in various process-related tasks, ensuring consistent quality across .
- Performed reconciliations to drive accuracy and validity of financial information.
- Evaluated customer needs and feedback to drive product and service improvements.
- Prioritized initiatives to increase success rates of strategic projects.
Account Receivables Executive
GGA India Pvt. Ltd
07.2015 - 05.2018
- Verified discrepancies and resolved clients' billing .
- Matched purchase orders with invoices and recorded necessary information.
- Tracked financial progress by creating quarterly and yearly balance sheets.
Education
PGDM - Finance And Marketing
Greater Noida Institute of Technology
Greater Noida2015
B. Com - GPA 50%
Sunbeam College For Women
2013
HSC - GPA 50%
Nirmala Convent Sr. Sec. School
2010
SSC - GPA 68%
Nirmala Convent Sr. Sec. School
2008
Skills
CDD, EDD and Case Deposition Client confidentiality
Application Tools :
Cards/Tools : Galileo, Net spend , Metvante, Wildcard ,FIS,PEX, Bento,IPEX.
Application : Actimize ,Bridger,Bobj, Lexis Nexus, GIPS.
Application Tools:
Card/Tools : Galileo, Net spend , Metvante, Wildcard, FIX , PEX , Bento , IPEX .
Application : Actimize , Bridget , Bobj ,Lexis Nexis , GIPS .
Timeline
Senior Process Associate
Infosys BPM Ltd
05.2018 - 07.2023
Account Receivables Executive
GGA India Pvt. Ltd
07.2015 - 05.2018
PGDM - Finance And Marketing
Greater Noida Institute of Technology
B. Com - GPA 50%
Sunbeam College For Women
HSC - GPA 50%
Nirmala Convent Sr. Sec. School
SSC - GPA 68%
Nirmala Convent Sr. Sec. School
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