Richa Mishra
Product Control Analyst
Bengaluru
Summary
Dynamic leader and Product Control Analyst with a proven track record at JPMorgan Chase, specializing in operational efficiency and client focus. Expert in CARE and CaaS Tool, recognized for enhancing audit coordination and streamlining business processes. Awarded for excellence, demonstrating significant achievements in quality control and cross-functional team collaboration.
Overview
12
12
years of professional experience
Work History
Product Control Analyst, Team Lead
JPMorgan Chase
01.2022 - Current
- Maintaining Analytics to provide with insights which includes current trends and quality of originated complaints
- Partner with cross functional teams, conduct ad-hoc analytics and contribute to various projects representing Complaints management
- Acting as Subject Matter Expert for CARE Tool, CaaS Tool, and Alteryx tool
- Involved in regulatory, vendor, and other complex complaints to ensure relevant actions were taken on time
- Quality Check (QC) performed as a part of BAU work, to make sure we maintain good quality work
- Facilitated communication between departments to promote a culture of strong internal controls throughout the organization
- Built strong relationships with external auditors, cooperating fully during audit engagements to support transparency and trust
- Enhanced efficiency by streamlining workflows and implementing process improvements for control analysis
- Awarded as Best Buddy Award for Q3 2023 and Star Award for Q3 2024
Senior Research Associate
The Insight Partners
09.2017 - 12.2021
- Preparing market estimation sheet for global as well as regional analysis.
- Indulged into detailed report writing both syndicate as well as customized related to semiconductor & electronics, ICT, automotive, and aerospace industry by conducting both primary and secondary analysis.
- Writing press release, article, report description for publishing on the company’s website. The report writing includes ecosystem flowchart diagram, and expert opinion taken from primary research.
- Tracking latest product, process, and technological innovation in the industry for preparing detailed reports.
- Provide a range of analysis work including market feasibility, market definition, value chain, PORTER’s five analysis, SWOT analysis, PEST analysis, company overview, and financial as well as competitive benchmarking.
- Deep analysis on market drivers, restraints and industry challenges and opportunities, competitive analysis, and competitive landscapes.
- Tracking latest organic and inorganic strategies of key players. Handling client queries, attending client calls, training fresher’s
Market Analyst
Markets And Markets
Pune
08.2016 - 08.2017
- Engaged in primary and secondary research in Electronics and Semiconductors across major regions (Asia-Pacific, North America, Europe, Middle East, South America, and Africa) and countries (U.S., Canada, Mexico, Belgium, China, Japan, India, Germany, France, and Italy etc.)
- Detailed Report Writing (Syndicate and Customized) Press Release, Article, Report Description Writing Database Development Analysis & Interpretation of quantitative and qualitative data.
- Porter’s Analysis, PESTLE Analysis, SWOT Analysis Predicting market drivers, restraints and industry challenges and opportunities, profiling of key companies, market forecast, competitive analysis, and competitive landscapes
Senior Researcher
Global Data Research Center
11.2014 - 07.2016
- Expertise in secondary research with hands on experience in using the web to provide industry insights.
- Hands on experience in primary market research with good understanding of solar energy market and solar energy technology.
- Responsible for creating and managing worldwide solar power plants database which helps in providing customized business intelligence and market research tailored to individual business needs.
- Handling Client Queries. Performing quality check for client deliverables.
- Responsible for forecasting the Capacity and Generation database for Power Sector for major countries
Graduate Engineer Trainee
Raipur Power & Steel Limited
Raipur
09.2012 - 09.2013
- Coordinated with Engineers in the detailed design of sub-station including single line diagrams, elementary and wiring diagrams and substation physical layouts.
- Involved in the electrical maintenance of substations feeders.
Education
PG-Diploma - Automation And SCADA System
Centre For Development of Advanced Computing
Bengaluru, India 04.2001 -
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Bhilai Institute of Technology
Durg, India 03.2008 - 06.2012
Skills
CARE and CaaS Tool
Operational Efficiency
Audit Coordination
Business Process Mapping
Client Focus
Quality Issue Control
Timeline
Product Control Analyst, Team Lead
JPMorgan Chase
01.2022 - Current
Senior Research Associate
The Insight Partners
09.2017 - 12.2021
Market Analyst
Markets And Markets
08.2016 - 08.2017
Senior Researcher
Global Data Research Center
11.2014 - 07.2016
Graduate Engineer Trainee
Raipur Power & Steel Limited
09.2012 - 09.2013
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Bhilai Institute of Technology
03.2008 - 06.2012
PG-Diploma - Automation And SCADA System
Centre For Development of Advanced Computing
04.2001 -
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