Summary
Overview
Work History
Education
Skills
Interests
Timeline
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RICHA Nerurkar

RICHA Nerurkar

Assistant Manager - Operations
Thane

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Assistant Manager - Operations Customer Service

TATA CLiQ
Mumbai
04.2021 - Current
  • E-commerce
  • Key Deliverables:
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Communicated with customers to assess satisfaction with products and services received.
  • Monitored key performance metrics to identify areas for improvement.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Team Leader

TATA UNISTORE LIMITED, TATA
Mumbai
12.2019 - 04.2021
  • E-commerce
  • Key Deliverables:
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Getting the compliance checked on weekly basis and SOP’s for the team
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Participated in regular reviews of operations and identified areas for improvement.
  • Cultivated positive relationships with stakeholders to deliver timely services to customers.
  • Maintained database systems to track and analyze operational data.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.

Process Leader

JARDINE LLOYD AND THOMPSON INDIA PVT LTD
Powai, Mumbai
05.2016 - 10.2018
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Generated, submitted and presented reports to enhance quality standards.
  • Led employee relations through effective communication, coaching, training, and development.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Implemented training programs to maximise team member development and potential.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
  • Facilitated meetings to communicate team performance goals and results.
  • Coordinated team collaboration to share ideas and build best practices.
  • Established team priorities, maintained schedules and monitored performance.

Senior Associate

JARDINE LLOYD AND THOMPSON INDIA PVT LTD
Powai Mumbai
12.2011 - 05.2016
  • Processing various documents related to client with great vigilance thus delivering quality and accurate work
  • Leading as a Good Support to the process in absence of Process Leader
  • Standing on the major 4 values of my organization Agility, Collaboration, Rigour and Customer Focus
  • Prepared Checklist and Process Manuals across 4 locations in Australia which resulted in reduction of errors and better quality of work
  • Maintaining individual accuracy and productivity
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Resolving queries and Floor walking for the minimal queries to be raised with the onshore team
  • Trained and supported new team members, maintaining culture of collaboration.
  • Served as liaison, facilitating communication between management and associates.
  • Assigned tasks to lower-level personnel based on qualifications and skills set.
  • Trained and mentored junior staff on SOP's and working techniques.

ASSOCIATE

FIRST ADVANTAGE PVT LIMITED
Mumbai
11.2010 - 11.2011
  • To do all types of verifications such as the Education, Employment (both Hr and Supervisor), Address, Character Reference, Gap in employment, as well as Self-employment, Criminal and Period of Residence Abroad if any of the internal employees
  • To maintain co-ordination with the Finance department for provision of funds which were required for verification and invoicing purpose
  • To maintain co- ordination and friendly relation with the vendors of the company for verification purpose so that they are adhered to the company
  • To coordinate with the internal employees for clearing the insufficiencies
  • To generate Reports of the verification done for the internal employees and send it to their respective Team leaders or Managers

Education

BBA - Marketing Management And Research

Viva College of Arts Commerce And Science
Thane
04.2007 - 04.2010

Skills

    Training and mentoring

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Interests

Travelling

Great Foodie

Pet Lover

Timeline

Assistant Manager - Operations Customer Service

TATA CLiQ
04.2021 - Current

Team Leader

TATA UNISTORE LIMITED, TATA
12.2019 - 04.2021

Process Leader

JARDINE LLOYD AND THOMPSON INDIA PVT LTD
05.2016 - 10.2018

Senior Associate

JARDINE LLOYD AND THOMPSON INDIA PVT LTD
12.2011 - 05.2016

ASSOCIATE

FIRST ADVANTAGE PVT LIMITED
11.2010 - 11.2011

BBA - Marketing Management And Research

Viva College of Arts Commerce And Science
04.2007 - 04.2010

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RICHA NerurkarAssistant Manager - Operations