Richa Rasal
Delhi
Summary
Dynamic and results-driven Technical Scrum Master and Project Manager with 8 years of experience in the IT industry, including 7 years in Agile leadership and Scrum facilitation. Transitioned from a Java Developer role to Agile delivery, effectively supporting cross-functional teams and championing continuous improvement initiatives. Currently leading ServiceNow implementation projects within a multinational environment, combining project management expertise with technical oversight to ensure successful outcomes. Proficient in Agile methodologies, stakeholder engagement, risk mitigation, and delivering complex technical solutions that drive organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Consultant
Ernst & Young LLP
11.2021 - Current
- Managing ServiceNow implementation projects, overseeing agile ceremonies, and handling project timelines, risks, and resource allocation indicate project and team management responsibilities, typical for a PM or Scrum Master.
- Coordinating between technical teams and stakeholders to align expectations is a key communication and facilitation function of PMs/Scrum Masters.
- Using tools like Jira, Confluence, and MS Project to monitor project health and track sprint outcomes is standard project tracking and Agile management practice.
- Mentoring teams on Agile best practices and fostering continuous improvement align with Scrum Master or Agile Coach responsibilities.
Scrum Master
Solbeg India Private Limited
05.2021 - 10.2021
- Facilitated Agile adoption, sprint planning, backlog refinement, and retrospectives for software development teams.
- Collaborated closely with Product Owners to prioritize and clarify requirements.
- Drove improvements in sprint velocity and team collaboration.
Senior Analyst
Capgemini Technology Services India Limited
08.2017 - 05.2021
- Led 2+ Scrum teams delivering Java-based applications, conducting daily standups, sprint planning, reviews, and retrospectives.
- Implemented Agile processes and fostered a culture of transparency and accountability.
- Mentored developers and coordinated with QA, Product Management, and Business Analysts to ensure alignment.
- Leveraged Jira and Confluence for workflow management and reporting.
Education
Bachelor of Computer Applications - Computer Applications
Institute of Technology And Management
06.2017
Skills
- Agile methodologies expertise
- Sprint Planning, Backlog Grooming, Daily Standup, Retrospectives
- Project & Program Management
- Risk & Issue Management
- Stakeholder Communication & Collaboration
- Jira, Confluence, MS Project, Azure DevOps
- Java Development & Technical Team Leadership
- Budgeting & Resource Planning
- Continuous Process Improvement
- DevOps
Certification
ITIL V4
SAFe Agilist
Certified Scrum Master
Personal Information
Accomplishments
- Reduced sprint spillover by 40% within three months by enhancing backlog refinement and capacity planning, leading to more predictable deliveries and improved team reliability—critical for maintaining operational efficiency in fast-paced hospitality and FMCG environments.
- Increased team delivery rate by 25% by coaching team members on Agile principles and driving continuous improvement, resulting in faster project turnaround and improved responsiveness to customer needs across IT service and consumer-facing sectors.
Certifications
12-2022
Timeline
Senior Consultant
Ernst & Young LLP
11.2021 - Current
Scrum Master
Solbeg India Private Limited
05.2021 - 10.2021
Senior Analyst
Capgemini Technology Services India Limited
08.2017 - 05.2021
Bachelor of Computer Applications - Computer Applications
Institute of Technology And Management
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