Richa Sethi
New Delhi
Summary
Experienced French Language Expert with over 7 years of experience in this domain. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Analyst
Saxo Group India Private Ltd.
Gurgaon
03.2022 - Current
- Expert in financial document translation.
- Conducted comprehensive review of client due diligence checks for all accounts, offering guidance and support to business units regarding CDD and EDD needs during the initial assessment of clients.
- Conducted periodic reviews of existing accounts as a part of the High Risk KYC/AML review team.
- Reviewed, collated, and updated AML/KYC requirements for diverse range of clients including Private Clients and Private Companies in a Remediation Project as Senior KYC Analyst.
- Managed account remediation responsibilities for correspondent/respondent banking, PEP, and High Risk Client relationships. Oversaw the completion of KYC documentation, EDD, and Risk Assessment procedures.
French Language Expert
Advatix
Gurgaon
03.2020 - 03.2022
- Provided exceptional customer service in French.
- Maintained a high level of customer satisfaction by promptly addressing any inquiries or concerns related to orders.
- Responded promptly to customer inquiries regarding their orders through email and phone calls.
French Language Expert
French Language Expert, Sitel
Gurgaon
08.2019 - 01.2020
- Employed in Equifax process.
- Provided French language assistance to Canadian individuals.
- Provided assistance in comprehending credit reports.
- - Identified and reported discrepancies in credit files, initiating dispute resolutions.
- Granted users the ability to login to their accounts.
Catalog Associate
Amazon Development Center
BENGALURU
01.2017 - 04.2019
- Monitoring and maintaining the quality of the Amazon.fr catalog.
- Addressing and resolving catalog-related concerns.
- Utilizing tools and software to streamline the cataloging process.
- Collaborating with various teams to enhance product listings.
French Language Expert
Traglo Ecommerce PVT LTD ( Remote )
New Delhi
02.2016 - 01.2017
- Provided French language support to customers via email communication.
- Effectively maintained and updated product listings on Amazon and Cdiscount.
Education
Bachelor of Arts - Political Science
Kalindi College, Delhi University
New, DelhiFrench B2 ( A ) -
Alliance Francaise De Delhi
B1 -
DelfSkills
- Responsible
- Excellent work ethic
- Performance monitoring
- Microsoft Office
- Client management
Timeline
Senior Analyst
Saxo Group India Private Ltd.
03.2022 - Current
French Language Expert
Advatix
03.2020 - 03.2022
French Language Expert
French Language Expert, Sitel
08.2019 - 01.2020
Catalog Associate
Amazon Development Center
01.2017 - 04.2019
French Language Expert
Traglo Ecommerce PVT LTD ( Remote )
02.2016 - 01.2017
Bachelor of Arts - Political Science
Kalindi College, Delhi University
French B2 ( A ) -
Alliance Francaise De Delhi
B1 -
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