Richa Shrivastava
Pune
Summary
A Certified Usability Analyst from HFI (Human Factors International) having 15+ years of experience as a UX/UI Designer with hand on experience on user-centric design strategies, conducting user research, and implementing innovative UX solutions. Adept at collaborating with product and engineering teams to enhance user experience and achieve business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
AVP – User Experience
Citi Corp Ltd
Pune
04.2019 - Current
- Improve the end to end experience of CITI applications That includes Data Catalog, Data Quality, Data Concern & Remediation, Reports to CDE's etc.
- Worked ass individual contributer as well as a team on an application delivered pixel perfect hi fidelity wireframe.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Worked on revamp of existing application and added best user experience to simplify the process.
- Contributed in Usability testing of the applications with basic evaluations process.
- Worked on developing the component library using compony standards so that its easy for other designer and developers to make a consistent design solution.
- Followed UCD process in to the design decisions, resulting in a improved and significant design creation.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered products to customer locations on time.
Technical Lead UXD
HCL Technologies
Pune
- Follow and implement the User Centered Design process - User Personas, User Profile, User Survey, Contextual Enquiry, Task Analysis, Information Architecture, Wireframe, and Usability Testing
- Mentor and review work of your team members which would enhance their technical capabilities and increase productivity
- Create interaction design deliverables such as process flows, wireframes, prototypes and design specifications document
- Help team members to achieve their goals.
Sr. Usability Engineer
BNY Mellon
Pune
- Work closely with product teams to uncover business needs, user profiles, context of use and develop design strategies
- Translate business and product requirements into an engaging and appealing user experience
- Create interaction design deliverables such as process flows, wireframes, prototypes and design specifications document
- Collaborate with visual designers, product developers and software developers to derive the most optimal solution
- Demo UI to end users/clients, gather feedback and apply it back to requirements upfront in the project life cycle
- User Research and Usability Testing to get feedback from the real users.
Sr. UI Designer
Persistent Systems Ltd.
Pune
- Worked for client i.e
- Cadbury India and Klisma to provide them a user friendly user interface and interaction
- Collecting internal as well as external clients’ requirements
- HTML slicing in Div
- Implementation support to the development team.
Graphic Designer
e-Zest Solutions
Pune
- Worked for China’s leading travel company on design solutions and interaction
- Translate business requirement and plans in to the design
- Closely worked with business and development team
- Worked for design implementation support and enhancement.
Sr. Graphic Designer
Enroots
Chandigarh
- To collect client’s requirement and convert into design
- Front end development for websites using HTML and CSS
- Banner, logo, Icon designing
- Worked of many Facebook apps
- Implementation Support to the development team Training for work process and standard to juniors.
Education
Master of Science - Chemistry
Kalyan Mahavidyalaya
01.2002
Bachelor of Science - Biology
EnrootsKlismaCadburyAxureKalyan Mahavidyalaya
01.2000
Skills
- Wireframing / Prototyping
- Web/Graphic/Visual Design: Adobe Creative Cloud, Adobe Illustrator
- Interaction Design
- Communication
- Collaboration
- UX Research
- Problem Solving
- Information Architecture
- Delegate and Manage UX Deliverables
Tools & Technique
- Figma
- Axure
- Invision
- Balsamiq
- Photoshop
- Illustrator
Certification
- CUA - Certified Usability Analyst (HFI), 2011
- Diploma in Web & Graphic Designing, 2007
Personal Information
- Passport Number: J3889277
- Date of Birth: 06/25/80
- Marital Status: Married
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Beginner
A1
Accomplishments
- Received many gratitude award for work excellence, exceed expectation on delivery and quality of work.
- Received award and appreciation for VOE activities.
Timeline
AVP – User Experience
Citi Corp Ltd
04.2019 - Current
Technical Lead UXD
HCL Technologies
Sr. Usability Engineer
BNY Mellon
Sr. UI Designer
Persistent Systems Ltd.
Graphic Designer
e-Zest Solutions
Sr. Graphic Designer
Enroots
Master of Science - Chemistry
Kalyan Mahavidyalaya
Bachelor of Science - Biology
EnrootsKlismaCadburyAxureKalyan Mahavidyalaya
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