Richa Shrivastava
Summary
Dynamic professional with a proven track record at British Council, driving a 15% sales increase through strategic upselling. Skilled in Salesforce and project management, I excel in analytical thinking and collaboration, leveraging data insights to enhance client relations and achieve organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Sales operation
British Council
08.2023 - Current
- Increased sales by 15% through strategic upselling and cross-selling techniques.
- Explored sales metrics as junior team member, providing insights that increased lead conversion rates by 30%.
- Analysed data trends to implement growth-driving strategies in collaboration with marketing teams.
- Managed an average of 50 inbound and outbound calls daily, enhancing client interactions.
- Excelled in strategic planning, client relations, and market expansion, contributing to organizational objectives.
- Contributed to cross-functional team efforts to align marketing and sales goals.
- Leveraged historical sales performance for strategic shifts and improved outcomes.
- Participated in international cultural and educational initiatives with British Council involvement.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Data and Business Analyst
Cryptomize
01.2023 - 06.2023
- Perform statistical and qualitative data analysis to derive actionable business insights.
- Model data with the aim of uncovering useful trends and patterns.
- Assist in basic crawling of websites and making API calls and requests to collect data.
Marketing Cordinator
The Leather Laundry
03.2022 - 09.2022
- Developed engaging content (social media graphics, etc.) to drive audience engagement.
- Worked closely with sales, product, and design teams to achieve marketing goals.
- Startup
Digital Development
HyperProspect
02.2019 - 12.2019
- Created Visual content using Adobe Photoshop and CORELDRAW.
- Implement SEO best practices to improve website visibility.
- Assisted in managing ad campaigns.
- Developed high-quality digital visuals with Adobe Photoshop and CorelDRAW, optimised designs to improve brand consistency across platforms while increasing viewer retention time on key pages by 15 seconds.
Project Coordinator
Bachpan Bachao Andolan
04.2018 - 11.2018
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed budgets effectively, ensuring resource allocation was optimised for maximum project success.
Education
Bachelor of Arts - Economics and History
University of Delhi
Delhi11.2016
Skills
- Salesforce and HubSpot
- Project management
- Sales strategies
- SAP expertise
- Financial analysis
- Communication
- Problem solving
- Analytical thinking
- Detail-oriented
- Collaboration
- MS office
Certification
• Digital Marketing
• Marketing Foundations
• Career in User Experience
• Business Analysis by Microsoft
• Project Management
• Marketing Foundations
• Career in User Experience
• Business Analysis by Microsoft
• Project Management
Languages
- Hindi
- English, Native or Bilingual Proficiency
- Hindi, Native or Bilingual Proficiency
Timeline
Customer Service Sales operation
British Council
08.2023 - Current
Data and Business Analyst
Cryptomize
01.2023 - 06.2023
Marketing Cordinator
The Leather Laundry
03.2022 - 09.2022
Digital Development
HyperProspect
02.2019 - 12.2019
Project Coordinator
Bachpan Bachao Andolan
04.2018 - 11.2018
Bachelor of Arts - Economics and History
University of Delhi