Richa Singh
Summary
Experienced IT Team Lead with 7 years in business applications, analytics, integration and project leadership. Proven in end-to-end business analysis, SQL, and Power BI. Skilled in data analysis, integration, automation, and project delivery. Seeking to elevate skills, drive efficiency, and contribute to organizational success in a dynamic role.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Executive-IT-Business Relationship Management
Page Industries Ltd
04.2023 - Current
1. DMS, SFA and TPM Transformation (Salesforce) :
- Subject Matter Expert specializing in Primary Order Management, Auto-Replenishment Model, Operational Analytics, and Schemes and Incentive Management module.
- Led the development and implementation of master data management modules, ensuring accurate and consistent data across systems.
- Established Salesforce object-to-report relationships for 80+ reports and 20+ dashboards, supporting operational and leadership decision-making with tailored data insights.
- Defined requirements for 15+ transactional data sets for cutover, facilitating a smooth transition and integration process.
2. Primary Auto Replenishment Re-modeling :
- Revamped ARS model to facilitate dynamic distributor assortment, boosting penetration from 17% to 28% while optimizing budget allocation within set norms which led to enhanced inventory optimization through strategic enhancements.
3. Secondary Auto Replenishment Enhancement :
- Led integration and order generation with a 3rd party assortment generation tool for dynamic assortment management in exclusive stores and seamlessly integrating orders between POS, and DMS platforms.
4. BI Reporting :
- Developed 5 key Power BI reports for Auto Replenishment systems, including Order Summary, Inventory Saturation, Product Penetration, New Product Addition, and Norms Breach, enhancing data-driven decision-making
- Utilized existing data and transformation pipelines to automate report generation and refresh processes, ensuring timely and accurate updates for stakeholders.
5. Sales Inventory Planning :
- Contributed to the development of a customized inventory planning tool, tailoring it to specific business needs and enhancing inventory management efficiency.
Senior Consultant-GTM (D&S)
Page Industries Ltd
04.2020 - 03.2023
- Delivered Auto Replenishment System for Channel Systems and Exclusive Outlets with Deloitte, adopted by 92% distributors and 100% Exclusive Outlets, resulting in 34% increase in primary orders, and 60% reduction in inventory holding.
- Collaborated with KPMG to gather and analyze business requirements for 17+ sales analytics reports, ensuring alignment with key stakeholder needs and objectives.
- Collaborated in designing strategies to map data sources with reports and transform raw data into actionable data using filters and criteria, optimizing report usability.
- Collaborated in developing data refresh strategies in Azure Warehouse, determining refresh types and schedules to maintain data accuracy and relevance.
- Collaborated in testing and validating reports for data accuracy, providing ongoing support to ensure seamless delivery and usage.
Consultant
Page Industries Ltd
04.2018 - 03.2020
- Contributed to the successful setup of Order Management System across 4000+ trade partners and 400+ Pan India field staff, along with providing support and training.
- Developed insightful reports and visualizations in Excel using functions such as Pivot Tables and VLOOKUP, to support decision-making.
- Ensured report accuracy through data validation and regular updates, improving the reliability of business insights.
Trainee
Page Industries Ltd
04.2017 - 03.2018
- Attended training courses to build understanding of company products, model, processes, techniques, and industry.
- Supported project managers with documentation of 50+ process flows and departmental tasks leading to better project tracking and communication.
Education
Bachelor of Technology-EEE - 74.62%
BBD-NITM
Lucknow, India2015
Intermediate - 82.5%
Seventh Day Adventist Senior Secondary School
Lucknow, India2011
High School - 87%
Seventh Day Adventist Senior Secondary School
Lucknow, India2009
Accomplishments
- GATE - AIR 9953 (2016)
- HackerRank (richasingh2101) - SQL Five stars completed
- Recognition from President-Sales excellence and Retail Operations for new ideas and going extra mile for the projects multiple times
- Received recognition from President-Inventory Planning for innovative solution for Channel and Franchise ARS systems
Additional Information
- SQL
- Python
Certification
- DSS Core Designer by Dataiku Academy
- ML for Business Professionals by Coursera
Timeline
Executive-IT-Business Relationship Management
Page Industries Ltd
04.2023 - Current
Senior Consultant-GTM (D&S)
Page Industries Ltd
04.2020 - 03.2023
Consultant
Page Industries Ltd
04.2018 - 03.2020
Trainee
Page Industries Ltd
04.2017 - 03.2018
Bachelor of Technology-EEE - 74.62%
BBD-NITM
Intermediate - 82.5%
Seventh Day Adventist Senior Secondary School
High School - 87%
Seventh Day Adventist Senior Secondary School
Key Skills
- Data Analysis
- Data Manipulation
- Data Integration
- Data Cleaning
- Reporting
- Analytical Thinking
- Documentation
Tools
Microsoft Excel
SQL Server
Power BI
BigQuery
Jupyter Notebook
SAP Business reports
JIRA
ITSM
Tableau
Azure Data Factory
Similar Profiles
Dilpreet SinghDilpreet Singh
Area Sales Manager at Page Industries LtdArea Sales Manager at Page Industries Ltd
SANTHOSH CSANTHOSH C
Factory Manager (Production) at PAGE INDUSTRIES LTDFactory Manager (Production) at PAGE INDUSTRIES LTD
Mohammed Mustafa RMohammed Mustafa R
IT Team Lead at Page Industries LtdIT Team Lead at Page Industries Ltd
KEDAR KUMBHARKEDAR KUMBHAR
Senior Officer, PPC at Page Industries LtdSenior Officer, PPC at Page Industries Ltd
Jeffrey StilesJeffrey Stiles
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange