RICHA SINGH

Key Skills and Expertise:

• Deliverables Ownership: Ensure timely and accurate completion of all tasks within your discipline while focusing on learning team collaboration and process efficiency.
• Guided Execution: Typically requires guidance from more senior team members but operates with a focus on delivering quality output in a team environment.
• Client Engagement: Connect with clients as a consultant/advisor, leading virtual transitions and providing valuable insights.
• Task Management & Delegation: Manage and delegate tasks, track progress, and ensure workload balance to meet deadlines and deliverables.
• Quality Control: Perform quality checks on all tasks to ensure they meet the necessary standards before submission to clients.
• Client Relationship Management: Set clear expectations with clients, negotiate timelines, and proactively keep clients informed in case of delays.
• Team Collaboration: Foster a peer-to-peer connection within the team, share knowledge, tips, and best practices regularly.
• SLA Management: Support Account Managers (AM) in managing Service Level Agreements (SLAs) and meeting performance targets.
• Process Excellence: Maintain proficiency in process management, including creating and following SOPs, checklists, and FAQ documents for primary activities.
• Ownership & Accountability: Take full ownership of assigned processes and tasks, ensuring high standards of accountability.
• Time Management: Effectively prioritize and manage working hours, ensuring that all tasks are completed on time.
• Continuous Improvement: Contribute to firm/team initiatives and drive collaborative efforts toward achieving business goals.
• Mentoring & Training: Act as a mentor, process trainer, or subject matter expert to help colleagues improve their skills and performance.
• Escalation Point: Serve as the first point of escalation for client issues and concerns, ensuring swift resolution.
• Reporting & Metrics: Support AM with metric reporting, preparing dashboards, and analyzing performance data.

• Operational Efficiency: Manage administrative tasks, monitor and enhance staff grooming standards, and handle passenger inquiries at check-in counters.
• Training & Compliance: Train staff on company grooming standards, aviation security compliance, and new technologies.
• Security Management: Oversee security operations, including anti-sabotage checks, surveillance, and emergency response coordination.
• Risk Management: Identify and mitigate security hazards, monitor fire safety equipment, and ensure regulatory compliance.
• Documentation & Reporting: Maintain security records, assist with audits, and track regulatory documentation.
• Cross-functional Collaboration: Coordinate with internal teams, external agencies, and regulatory bodies for smooth operations.
• Escalations & Problem Solving: Handle escalated queries and security issues with efficiency, ensuring timely resolution.
• Quality Assurance: Ensure that security protocols meet BCAS requirements, and monitor operations during high-risk periods (e.g., red alert).
• Process Improvement: Provide feedback on operational processes, suggest improvements, and ensure smooth execution of daily operations.