Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top notch abilities in Customer management, Interpersonal communication and Administrative oversight. Successful at training and mentoring teams to promote culture of collaboration and continuous improvement.
Training conducted: Internal Auditor as per BSCIC guidelines
Duration of trainings: Sep'09 - Sep'11 (Once every quarter)
Training conducted: Foundation and Advanced Level Excel on concepts like SUM, AVERAGE, VLOOKUP, IF THEN, INDEX MATCH, CONCATENATE, MACROS, Pivot, Charts and GraphsDuration of trainings: Jan'12 - Dec'14 ( 2 batches per day with 15 days/batch @3hrs/batch )
Training conducted: Communication and Presentation skills
Duration of trainings: Jan'12 - Dec'14 (1 batch per day with 15 days/batch @2hrs/batch )
Training conducted: Automation of tasks using Macros, Automating mailshot, Updating data over multiple spreadsheets etc.
Duration of trainings: 16 hrs followed by groupwise evaluation
Training conducted: Advanced Excel formulae for Reports & Powerpoint training for effective data representation
Duration of trainings: 24 hrs followed by evaluation
Training conducted: Beginner Level Excel for Effective Reporting & Advanced Excel for MBA Analytics students for Data Analysis coupled with Powerpoint training for effective data representation
Duration of trainings:30 hrs followed by evaluation
Training conducted: Communication and Presentation skills , Effective data visualization & data management with Excel
Duration of trainings: 35 - 40 hrs followed by case based evaluation
Training conducted: Understanding Data & Effective data representation using Excel & Powerpoint
Duration of trainings: 25-30 hrs followed by team evaluation with live problems
Training conducted: Salesforce Dashboard Analytics, Salesforce Knowledge Base JIRA and Confluence Fundamentals
Duration of trainings: As & when needed with new joinees