RICHA SINHA

• Operational Oversight: Manage day-to-day operations of diagnostic facility, including sample processing, testing procedures, and result reporting
• Develop and implement standardized operating procedures (SOPs) to ensure consistency and accuracy in diagnostic processes
• Monitor workflow efficiency and implement measures to streamline operations and reduce turnaround times
• Quality Assurance and Compliance: Conduct regular audits and inspections to identify areas for improvement and mitigate compliance risks
• Collaborate with quality assurance teams to address non-conformities and implement corrective and preventive actions (CAPAs)
• Stakeholder Relations: Serve as primary point of contact for Internal stakeholders regarding operational inquiries and service delivery
• Address client feedback and concerns promptly to maintain high levels of customer satisfaction.

Key Responsibilities:

Team Leadership and Development:

• Lead and motivate a team of marketplace operations associates, providing guidance, coaching, and support to foster a positive work environment and drive performance excellence.
• Set clear performance expectations and KPIs for team members, regularly monitoring progress and providing feedback to ensure goals are met or exceeded.
• Identify training needs and opportunities for skill development, conducting training sessions and workshops to enhance team capabilities and productivity.

Inventory Management and Fulfillment:

• Manage inventory levels and replenishment strategies to ensure adequate stock availability and minimize out-of-stock situations.
• Coordinate with suppliers, logistics partners, and warehouse teams to facilitate timely order processing, shipping, and delivery to customers.
• Implement inventory control measures and systems to track stock movements, reduce excess inventory, and optimize warehouse efficiency.

Customer Service and Satisfaction:

• Oversee customer service operations to ensure timely and effective resolution of inquiries, complaints, and escalations related to marketplace orders and transactions.
• Monitor customer feedback and ratings, proactively addressing issues and implementing corrective actions to enhance customer satisfaction and loyalty.
• Implement strategies to encourage positive reviews and repeat purchases, driving long-term customer engagement and retention.

• Logistics Planning and Execution: Develop and implement strategic logistics plans to optimize transportation routes, minimize costs, and ensure on-time delivery of goods
• Coordinate with carriers, freight forwarders, and logistics service providers to negotiate contracts, rates, and service level agreements
• Monitor shipment status and track logistics performance metrics to identify areas for improvement and implement corrective actions
• Supplier and Vendor Management: Manage relationships with suppliers and vendors, negotiating contracts, pricing, and terms to ensure cost-effective procurement and timely delivery of goods
• Evaluate supplier performance and conduct supplier audits to assess compliance with quality, delivery, and service requirements
• Identify alternative suppliers and sources of supply to mitigate supply chain risks and disruptions.

• Vendor Relationship Management: Serve as the primary point of contact for vendors, maintaining regular communication and fostering positive relationships
• Provide guidance and support to vendors regarding product listings, order processing, payment inquiries, and other operational matters
• Build rapport with vendors, understanding their needs and preferences, and acting as an advocate on their behalf within the organization.