Richa Sinha
Senior Manager Customer Success
Bangalore
Overview
21
21
years of professional experience
Work History
Senior Manager Customer Success
HerKey
03.2017 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Client Technical Support Senior Associate
Dell International Services
01.2004 - 06.2013
- Managed high-priority cases, ensuring rapid resolutions for critical client situations.
- Contributed to product development by providing valuable feedback from customers regarding features and functionality.
- Developed training materials for new support associates to ensure a seamless onboarding experience.
- Mentored junior team members, fostering growth in both technical skills and customer service abilities.
- Monitored performance metrics, identifying areas for improvement within the support team.
Education
PGDBA -
SYMBIOSIS
Pune, India 04.2001 -
Summary
Results-oriented Senior Manager with 15+ years of experience in customer success and account management. Expertise in driving adoption, reducing churn, and delivering measurable outcomes for enterprise clients. Adept at team leadership, process optimization, and aligning customer goals with product value.
Timeline
Senior Manager Customer Success
HerKey
03.2017 - Current
Client Technical Support Senior Associate
Dell International Services
01.2004 - 06.2013
PGDBA -
SYMBIOSIS
04.2001 -
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