Richa Tandon
Dehradun
Summary
Experienced Patient Care Coordinator and Sales Executive with a demonstrated track record in customer service, scheduling, and relationship management. Skilled in managing patient records, handling inquiries effectively, and coordinating care. Successfully acquired new customers and increased sales in the banking sector. Proven ability to work collaboratively, manage teams, and achieve targets.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
MAX Super Speciality Hospital
Dehradun
06.2012 - 03.2013
- Handle patient calls and effectively manage schedule
- Track and Report daily scheduling metrics
- Effectively handle telephone inquiries
- Greet patients immediately upon their arrival an provide excellent customer service
- Maintain patient records in billing/scheduling system and in hard copy
- To work along with administrations, staff and patients.
Branch Senior Sales Executive
IDBI Bank Ltd.
06.2008 - 11.2009
- Looking into retail products (Mutual funds, System Investment Planning, Saving account)
- Developing Relationship with high Profile Customer by giving delightful services
- Dealing in IDBI Bonds ( Customer Queries) Selling Bulk FD's looking after the segment (current accounts)
- Business Banking and Personal Banking looking after the segment of life insurance and fixed deposits
- Acquiring new individual customers & organizations for the bank.
Branch Sales Executive
ICICI Bank Ltd.
01.2006 - 02.2008
- Looking after the segment (current accounts) Business Banking
- Increase the market by adding retail outlets, through building relationship
- Working as a leader and handle team of 6 people and make their problem solve through effective communication
- Achieving target on time by me as well as by my team
- Giving inputs in improving the existing processes whenever involved in any process
- Prepare daily MIS report of my branch
- Make different plan for different area as per market demand to increase sales
- Selling Bulk FD's
- Create overall awareness of all the products in the area assigned.
Education
CCS University(Meerut) -
01.2009
Asha Modern School
01.2004
High School Diploma -
Asha Modern School
01.2002
Skills
- Excellent communication skills
- MS Windows proficient
- Good interpersonal skills and team player
- Fast learner
- The ability to prioritize daily workload and work relatively autonomously
- Strong customer service orientation and ability to adhere to business deadline
- Attention to Detail
- Organizational Skills
- Creative Problem-Solving
Personal Information
- Husband's Name: Mr. Arpit Tandon
- Date of Birth: 06/24/85
Disclaimer
I hereby declare that all the information's provided here are correct to the best of my knowledge.
Timeline
Patient Care Coordinator
MAX Super Speciality Hospital
06.2012 - 03.2013
Branch Senior Sales Executive
IDBI Bank Ltd.
06.2008 - 11.2009
Branch Sales Executive
ICICI Bank Ltd.
01.2006 - 02.2008
CCS University(Meerut) -
Asha Modern School
High School Diploma -
Asha Modern School
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