Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Richa Thakur

Senior Delivery Manager
BANGALORE

Summary

  • Innovative,out of the box thinker ,hard working,fast learner ,problem solver,team builder ,organized Senior Delivery manager with over 21 years of experience that reflects year-on-year success in Program & Project Management across Banking & Financial Services ,Telecom ,Insurance and Life Science domains across various geographies.
  • Expertise in managing end-to-end execution, delivery and management of high value, £multi-million complex transformation programs .
  • Directed cross cultural teams onshore/offshore using interactive and motivational leadership. Developed key talents within the team, motivating, mentoring and coaching as appropriate to improve delivery efficiencies and enhance skills sets to help meet people aspirations.
  • Program Management experience of COO sponsored corporate level critical initiatives for operational excellence.
  • Expertise in Strategy,Planning & Operations including development of business plans ,identification of strategic focus areas ,operations planning,business risk management and business excellence for US market of Financial Services segment.
  • A forward thinking person with strong communication, analytical & organizational skills. Self-motivated with a track record dealing with challenges and ability to build strong customer partnerships and collaborative relationships to achieve organization goals.

Overview

21
21
years of professional experience
7
7
years of post-secondary education

Work History

Senior Delivery Manager

Infosys
Bangalore
10.2021 - Current
  • As CRM COE head working on creating and enabling 4th gen global sales work force of 1500+ to strategize ,learn ,prepare to win deals.
  • Created a Centre of Excellence for CRM from scratch (team size of 20) and now working towards digitization of entire sales force and making CRM the source of truth for sales data and to enable leaders to use CRM for decision making.
  • Managing vendor relationship with firms like Microsoft and its partners to create new age digital tools for enabling sales personnel.
  • Working closely with key stakeholders to effectively prioritize, define, manage and deliver various initiatives across system ,process, tools improvement using Live Enterprise.
  • Through this COE saved between 25%-50% of time for sales personnel spent on operational activities thereby increasing their client facing time significantly.

Senior Client Partner

Infosys
Bangalore
01.2021 - 09.2021


  • Responsible for managing client relationship for a couple of top 10 pharma clients and getting new business by solving client issues and helping them navigate their next.
  • Advise and support clients offering solutions and tactics to help achieve their business goals while also increasing company revenue, develop strategic plans that align with client priorities and emphasize tools and services that can improve efficiency ,streamline processes and increase profits.
  • Suggested a unique team model for Novartis using DevSecOps that provided them with 30% cost savings.
  • Worked on creating hybrid team structure for Merc using which they could save 20% of their cost spent on vendors.


Strategy,Planning and Operations Head- US Market

Infosys
Bangalore
01.2011 - 12.2020


  • Leading Strategy , Business Planning and Operations function for the Financial Services unit focusing on markets in US(2 Bn+ yearly revenue,200+ team)
  • Responsible for governance of strategic initiatives, business and operational outcomes on new markets as well as existing markets, new investments, geo-subsidiaries, unit scorecard, global market recruitment planning, financial model, sales analytics , space planning, visa planning, pipeline review, best estimates ,contract review and management, account performance and risk assessment ,accounts receivables, Revenue at Risk control and overall operational performance.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Introduced new methods, practices and systems to reduce turnaround time.

Program Manager

Infosys
Sydney
09.2007 - 01.2011
  • Program management of one of the largest and most complex project at QBE wherein Guidewire (Claim Centre product) had to be customized and implemented across various Australian states for the client.
  • Led,coached and managed a team of 75+ people of different nationalities based out of Australia and India to deliver the project within budget and time ,close to zero defects and schedule variance.
  • Identified program obstacles and communicated possible impacts to team.
  • Interfaced with various internal teams to integrate new technologies, streamlining use of existing systems to reduce operational timelines by 10%.

Program Manager

Infosys
Melbourne
09.2003 - 09.2007
  • Orchestrated smooth and efficient program management of transition of a complex suite of applications from the incumbent vendor and providing steady state production support and maintenance thereafter delivering 5%YoY productivity benefit.
  • Leveraged project management processes and tools to define and execute projects.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Recommended and implemented practical business process solutions, working directly with stakeholders to drive customer expansion and increase revenue generation.
  • Applied principles of change management, organizational design and business process improvement to stimulate customer interest.

Associate Consultant

CapGemini
Chicago
09.2000 - 08.2003
  • Observed progress of each project ,examined risks ,coordinated contingency plans as Onsite Project lead for Household based out of Chicago ,USA
  • Analyzed problematic areas to provide recommendations and solutions.
  • Helped team of 20 consultants optimize efficiency of current systems by conducting training sessions.
  • Managed team meetings and discussed project's goals and objectives.
  • Defined responsibilities, duties and roles of each team member.


Education

Executive Leadership Program -

Stanford Graduate School of Business
USA
01.2021 - 12.2021

MBA - Systems

Pune University
Pune,India
06.1998 - 06.2000

B.E. - Electrical Engineering

NIT-Raipur
Chattisgarh
06.1994 - 04.1998

Skills

Business transformation

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Accomplishments

  • Proactively championed various cost saving initiatives like setting up of Next Gen Sales Construct team which freed up sales personnel by about 50%.
  • Got recognized as Most valuable player in BEF(Business enabling function) category at Annual Infosys Global Sales Directors meet in 2018 while playing the role of Head of strategy ,planning and operations for US market.
  • Responsible for Successful implementation of huge technological transformation project throughout Australia for an Insurance giant in Australia.This was recognized as the Toughest Project of the year by the CTO of the organization and got awarded as Best Program Manager-Toughest Project of the year.
  • As a part of the Talent hiring team, I recruit high quality talent for the organization.So far have hired about 30+ candidates at various levels.


Interests

Outside of work, I like to read ,with" The 5 am club" by Robin Sharma being one of my favorite books , also love dancing ,cooking, travelling and keeping house clean and well organized I also like to be physically and mentally fit for which I regularly work out and meditate

Timeline

Senior Delivery Manager

Infosys
10.2021 - Current

Senior Client Partner

Infosys
01.2021 - 09.2021

Executive Leadership Program -

Stanford Graduate School of Business
01.2021 - 12.2021

Strategy,Planning and Operations Head- US Market

Infosys
01.2011 - 12.2020

Program Manager

Infosys
09.2007 - 01.2011

Program Manager

Infosys
09.2003 - 09.2007

Associate Consultant

CapGemini
09.2000 - 08.2003

MBA - Systems

Pune University
06.1998 - 06.2000

B.E. - Electrical Engineering

NIT-Raipur
06.1994 - 04.1998

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Richa ThakurSenior Delivery Manager