Richa Tripathi
Sr. Executive
Summary
Results-driven Sr. Executive with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
3
3
years of professional experience
Work History
Sr. Executive
Konexions Back Office Service Pvt. Ltd.
9 2022 - 4 2023
- Act as the central point of contact, coordinating between various departments, such as IT, operations, customer service, and external vendors, to ensure a unified response to the incident.
- Monitor the progress of the incident resolution, ensuring that all actions are documented and that the incident is resolved within the service level agreement (SLA) timeframes.
- Conduct thorough investigations to determine the root cause of recurring issues to prevent future incidents.
- Provide timely and clear communication to all stakeholders, including senior management, customers, and internal teams, about the status of the incident and the steps being taken to resolve it.
- Prepare and distribute incident reports post-resolution, detailing the incident's impact, root cause, resolution steps, and recommendations for improvement.
Senior Pre Sales Associate
GYANOHOLIC INTERNATIONAL LTD (NAVI MUMBAI)
08.2021 - 07.2022
- Goal oriented with 1years of experience of pre sales associate and promoted as team leader of pre sales associate team.
- Generated the revenue of around 30lakhs by conducting VC session.
- Maintained relationships with customers to maximize sales opportunities.
- Managed customer relations through communication and helpful interactions.
- Pitched the solutions to customer and explain all the features and benefits of the products and services.
- Create the need of product by counseling and generate interest in parents by counseling session.
- Handled team of 3-4 people for 2-3 months.
- Ensure targets achievement by directing and motivating to pre sales team.
- Worked varied hours to meet seasonal and business needs.
Pre Sales Associate
Byjus
11.2020 - 10.2023
- Responsible for filtering the leads by calling.
- Responsible for fixing meeting at leads home address between customer and salesperson.
- Work as intermediate between customer and salesperson by the calling
Education
M.Com - Marketing
Barkatullah University
Sathya Sai College For Women 02.2018 - 2020.04
B.Com - Computer Application
Barkatullah University
Sathya Sai College For Women 02.2015 - 2018.04
Skills
Practice management
Supporting sales staff
Performance improvement
Complaint resolution
CRM
Report preparation
- MS Office
- Problem-Solving
Interpersonal skills
Growth planning
Mail handling
Operational management
Accomplishments
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Senior Pre Sales Associate
GYANOHOLIC INTERNATIONAL LTD (NAVI MUMBAI)
08.2021 - 07.2022
Pre Sales Associate
Byjus
11.2020 - 10.2023
M.Com - Marketing
Barkatullah University
02.2018 - 2020.04
B.Com - Computer Application
Barkatullah University
02.2015 - 2018.04
Sr. Executive
Konexions Back Office Service Pvt. Ltd.
9 2022 - 4 2023
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