Summary
Overview
Work History
Education
Skills
Training
Personal Dossier
Timeline
Generic
Richa Tyagi

Richa Tyagi

Associate Director-SAP
Bangalore

Summary

Competent, diligent and result oriented professional. Overall 18 years of experience in Delivery Management, Program Management, Process Management, Operations Management, Stakeholder Management ,Team Management and consulting. Includes 10 years of experience as a Delivery Manager and Program Manager with rich experience in various tools of Microsoft Azure and domains in SAP and varied project nature like AMS, Migration and Roll Outs.Recent experience on Data platforms like Azure Data Platforms and tools. Experience as Delivery Manager with different project stages including business development, project estimation, requirements determination, testing, training, go-live assistance, and post implementation support. 8 years of experience in SAP ISU FICA. Worked on End to End Implementations and multiple support projects. Experience in handling offshore delivery centres as a visionary leader in assessing client needs, strategically positioning programs aligned with customer and market needs/projections. Good communication and excellent interpersonal skills with proven Delivery Management skills, cross-cultural management, organisational behaviour and entrepreneur skills. Excellent team building & troubleshooting skills with proven abilities in planning & managing resources.

Overview

18
18
years of professional experience
4
4
Languages

Work History

Associate Director SAP (Advisory and Consulting)

PwC India
02.2024 - Current
  • Client : Glaxo Smithkline LLP(GSK)
  • Role : Program Manager-Procurement and Digital Transformation
  • Roles and Responsibilities:
  • Led a $15M global digital procurement transformation program, delivering SAP Ariba and supplier performance tools across 10+ countries.
  • Spearheaded integration of new source-to-pay (S2P) platform, reducing procurement cycle time by 25% and increasing spend under management by 35%.
  • Designed and executed a global change management strategy, achieving 90% adoption rate of new digital procurement tools
  • Established a global PMO framework for procurement programs, improving project visibility and stakeholder engagement across 5 regions.
  • Managed cross-functional teams of 40+ including external consultants, internal tech, procurement, and finance teams.
  • PROJECTS HANDLED

SAP Solutions Delivery Leader

IKEA Services LLP
  • Roles and Responsibilities:
  • Ensuring successful deliveries of multiple complex PoC’s at the same time (SAC Planning with GBO, MDG- Location Master with MDM team)
  • Ensuring successful go live and delivery of Vendor transaction BOT Automation project with GBO team.
  • Stakeholder management for Digital team. Working closely with digital leaders and gaining expertise in Ingka ways of working. Businesses need understanding, development of project plans and estimations, and solution development.
  • Tasked with driving a cultural shift, emphasising customer driven changes and applying Agile methods as an organisation wide initiative
  • Manage the customer relationship during project delivery and up to the final handover.
  • Monitor and control the time spent by consultants.
  • Seek to identify additional sales opportunities in client business.
  • Define and document all phases of the project including tasks, escalation paths, milestones and acceptance criteria
  • Leading the preparation of proposals and presentations and converting them into business case studies for project implementations
  • People Management and Mentorship.
  • Regular cadence meetings to understand issues, anticipate needs and address those.
  • Guide BA in regular project documentation and ensure early warnings, risks and issues are documented
  • PROJECTS HANDLED

Delivery Manager (ERP Modernization)

Celebal Technologies
03.2022 - 06.2023
  • Company Overview: Headquartered in Jaipur (India), Celebal Technologies is a premier software services company in the field of Data Science, Big Data, and Enterprise Cloud. They help you achieve a competitive advantage with intelligent data solutions, built using cutting-edge technology. Celebal’s core offerings are around Cloud Innovation, Supply Chain Analytics, Chat Bots, Power Platforms, and Data Analytics.
  • Project Name : Nova Chemicals
  • Client : Nova Chemicals , Canada
  • Role : Agile Delivery Manager
  • Team Size : 15
  • Project Description : The goal of this project was to build data lake and Corporate Reports as per the Business Requirements.
  • Technologies Involved : Azure Data Factory, Azure Data Lake, Synapse Analytics, Power BI
  • Roles and Responsibilities: -
  • Monitor and control the sourcing and on-boarding of resources on the engagement or sub- projects.
  • Businesses need understanding, development of project plans and estimations, and solution development.
  • Tasked with driving a cultural shift, emphasising customer driven changes and applying Agile methods as an organisation wide initiative
  • Manage the customer relationship during project delivery and up to the final handover.
  • Monitor and control the time spent by consultants.
  • Seek to identify additional sales opportunities in client business.
  • Define and document all phases of the project including tasks, escalation paths, milestones and acceptance criteria
  • Assist in the preparation of proposals and presentations.
  • People Management and Mentorship.
  • Regular cadence meetings to understand issues, anticipate needs and address those.
  • Guide BA in regular project documentation and ensure early warnings, risks and issues are documented.
  • PROJECTS HANDLED

Program Manager (Manufacturing Domain)

Birlasoft Technologies
01.2011 - 03.2022
  • Company Overview: Headquartered in Pune (India), KPIT is a global technology company that specialises in providing IT consulting and Product Engineering solutions and services to key focussed industries. KPIT being a Tier 1, CMM level 5 company currently partners with 200+ global corporations. KPIT has a strong team of 1200+ professionals who work at the forefront of technologies and processes to help global corporations become more productive, integrated and innovative enterprises.
  • Project Name : Kubota Group
  • Client : Kubota Tractor Corporation- Japan
  • Role : Program Manager (Hybrid- Agile and aSAP) Team Size : 75, 8 projects
  • Projects Involved : ECC & EWM AMS, S4 AMS, Basis & Security AMS, Testing AMS, S4 HANA AMS
  • Modules Involved : EWM, WM/MM, Basis, Security/GRC, ABAP, FICO, P2P, Ariba CPI, Fiori, Open Text, Solman FB, OTC, Solman ChaRms , ABAP
  • Period : Dec 2020 – Mar 2022
  • Environment : SAP ECC 6.0, SAP S4 HANA
  • Roles and Responsibilities: -
  • Daily program management of all agile activities
  • Responsible for helping the Transition Program, resolving escalated issues and communication transition progress to the client
  • Define and implement Service Management Framework and Service Model highlighting the major roles and responsibilities, process flows and interfaces
  • Lead transition planning activities
  • Develop comprehensive transition plan, socialise it and gain necessary alignment from all key stakeholders
  • Facilitate project planning in detail aligning customer expectations, project scope, cost budgets and managing risks.
  • Guide the customer to understand the SAP product, project, methodology and support in decision making during the project life cycle.
  • Lead agile teams to achieve goals and a high level of performance.
  • Managing the tickets flow of the team and adherence as per SLA timelines.
  • Doing the RCA and taking suitable action as per need.
  • Conducting weekly, fortnightly meetings with the customer.
  • Ensuring timely dispersal of Invoices and revenue receivables.
  • PROJECTS HANDLED

Consultant – SAP FICA

KLG Systel Ltd
11.2007 - 06.2009
  • Company Overview: KLG Systel was a software development company based in Gurgaon, India. It was listed on the National Stock Exchange of India with symbol KLG SYSTEL, and specialises in providing consulting, software, support, training and electronic commerce solutions to companies in the process, manufacturing and infrastructure industries
  • Project Name : JUSCO
  • Client : Jamshedpur Utility and Service
  • Role : SAP FICA consultant
  • Team Size : 7
  • Modules Involved : DM, Billing & Invoicing, FICA
  • Period : Nov'7-Jun'09
  • Environment : SAP ISU
  • Roles and Responsibilities: -
  • As-Is Process Study
  • Fitment Gap Analysis and implementing the To-Be process
  • Configurational activities
  • Unit Testing/Integration Testing
  • Cut over activities
  • PROJECTS HANDLED

Education

B.E - Computer Science

DYPatil College Of Engineering, Pune University

SSCE - undefined

St Francis De Sales Sr. Secondary School

HSSCE - undefined

St Francis De Sales Sr. Secondary School

Skills

Conduct program planning activities and manage project execution per plan through the project cycle from initial stage till its closure

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Training

  • Billing And Invoicing(IUT-230)
  • Contract Account Receivables and Payables(IUT-240)
  • Introduction to the IS-U/CCS System(IUT-110)
  • Master Data and Basic Functions (IUT-210)

Personal Dossier

  • Date of Birth : 7th September 1981
  • Marital Status : Married
  • Passport : Available
  • Current Address : E 701, Shriram Samruddhi Apts, Whitefield, Bangalore-66.

Timeline

Associate Director SAP (Advisory and Consulting)

PwC India
02.2024 - Current

Delivery Manager (ERP Modernization)

Celebal Technologies
03.2022 - 06.2023

Program Manager (Manufacturing Domain)

Birlasoft Technologies
01.2011 - 03.2022

Consultant – SAP FICA

KLG Systel Ltd
11.2007 - 06.2009

SAP Solutions Delivery Leader

IKEA Services LLP

B.E - Computer Science

DYPatil College Of Engineering, Pune University

SSCE - undefined

St Francis De Sales Sr. Secondary School

HSSCE - undefined

St Francis De Sales Sr. Secondary School

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Richa TyagiAssociate Director-SAP