RICHA BHATIA
Delhi NCR
Summary
Dynamic Senior Sales Lead at LHH with a proven track record in enterprise sales and account management. Expert in driving revenue growth and enhancing customer success through strategic partnerships and tailored learning solutions. Adept at stakeholder management and solutioning, fostering strong relationships with CXOs to deliver impactful results.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Senior Sales Lead
LHH (Lee Hecht Harrison) Adecco Group Company
07.2025 - Current
- Lead enterprise sales for talent, career transition, and learning solutions, working closely with HR, L&D, and business leaders across industries while owning ongoing account management and customer success for strategic clients.
- Own the end-to-end sales cycle—from prospecting, account mapping, and first-level discovery to solutioning, proposal, negotiation, closure, and post-sales relationship management—ensuring seamless handover and continuity for customers.
- Drive order book, revenue, renewals, and collections from key accounts, aligning growth, retention, and expansion outcomes with quarterly and annual business targets.
- Partner with clients to design role-specific training and development interventions that address performance gaps and business KPIs, positioning solutions as long-term value drivers rather than one-time programs.
- Collaborate with internal delivery, operations, and product teams to ensure smooth transition from project inception to steady-state operations, including planning, resourcing, timelines, governance, and issue resolution.
- Track NPS, adoption, usage, and learner feedback to drive corrective actions, ensure customer satisfaction, and identify upsell / cross-sell opportunities based on outcomes and evolving business needs.
- Build and maintain strong relationships with CXOs, business heads, and L&D leaders, positioning the organization as a strategic consulting partner instead of a transactional vendor.
Manager - 2 (Enterprise & Key Accounts)
upGrad
Bangalore / Gurgaon
08.2020 - 07.2025
- Led a 15+ member sales team with P&L responsibility, managing revenue, margins, and collections for enterprise and higher-ed partnerships.
- Owned market expansion by identifying and onboarding partners - L&D heads, CHROs, and senior functional leaders - across industries.
- Sold and supported learning programmes across Data, Software, Cloud (AWS, Azure, GCP) and ML/AI, positioning them as role-specific, industry-relevant upskilling solutions.
- Worked on solutioning and pricing for large learning mandates, including custom programs, cohorts, and blended learning journeys.
- Collaborated with product and academic teams to shape learning offerings based on market demand, learner feedback, and emerging skills.
- Mentored and coached team members on sales process, opportunity qualification, and stakeholder management, driving higher productivity and win rates.
- Managed key accounts end-to-end - from onboarding and launch to adoption, renewals, upsell/cross-sell, and NPS improvement.
Assistant Manager - Sales
Magicpin
Gurgaon
03.2018 - 07.2020
- Drove B2B acquisition and account management for restaurants, fashion, and daily needs - core retail categories - in the Delhi NCR region.
- Managed a high-velocity sales funnel, including prospecting, demos, closures, and renewals, using CRM tools to track pipeline and performance.
- Closed high-value enterprise packages and designed promotional solutions to drive footfall and brand visibility for retail partners.
- Worked closely with marketing to design and execute offline and digital campaigns for merchants.
- Resolved merchant issues quickly, ensuring high satisfaction and repeat business.
Education
Bachelor of Arts -
University of Delhi
07.2014 - 07.2017
Skills
- Enterprise Sales & Account Acquisition
- Training Consulting & L&D Solutions
- Account Mapping & Key Account Management
- Project / Program Management
- Revenue, Order Book & Collections Ownership
- Customer Success & NPS Management
- Digital / SaaS / Technology-based Products & Services
- CXO & L&D Stakeholder Management
- Team Leadership & Performance Management
- Solutioning & Proposal Building
- Market Intelligence & Opportunity Mapping
- Excellent Communication & Negotiation Skills
Certification
- Business Analytics
- Business Communication
Timeline
Senior Sales Lead
LHH (Lee Hecht Harrison) Adecco Group Company
07.2025 - Current
Manager - 2 (Enterprise & Key Accounts)
upGrad
08.2020 - 07.2025
Assistant Manager - Sales
Magicpin
03.2018 - 07.2020
Bachelor of Arts -
University of Delhi
07.2014 - 07.2017