Richard Bellmon
Goshen
Summary
Accomplished Manager with a proven track record at Kmart for enhancing customer satisfaction and team productivity. Expert in customer engagement and proficient in Excel, I have significantly expanded client bases and fostered positive work environments. My approach has consistently resulted in increased loyalty and reduced operational discrepancies, showcasing my commitment to excellence and effective communication.
Overview
11
11
years of professional experience
Work History
Telemarketer
Teleperformance
01.2019 - 04.2022
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Customer Service Representative
Marshalls
01.2017 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Toys"R"Us
11.2013 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
Kmart
06.2011 - 11.2013
- Guided workforce towards achieving higher levels of involvement and output.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate Of Criminal Justice - Criminal Justice
Everest
Online 06.2005
Skills
- Customer service
- Email and telephone etiquette
- Customer engagement
- Inbound and outbound calls
- Excel
- Word
- Google docs
Timeline
Telemarketer
Teleperformance
01.2019 - 04.2022
Customer Service Representative
Marshalls
01.2017 - 01.2019
Assistant Manager
Toys"R"Us
11.2013 - 08.2016
Manager
Kmart
06.2011 - 11.2013
Associate Of Criminal Justice - Criminal Justice
Everest
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