Richard Bordonado Jr
Highland
Summary
Dynamic leader with a proven track record at Filthy 2 Clean Steam Team, enhancing customer satisfaction and streamlining operations for efficiency. Expert in operations management and customer service, I've developed strategies that significantly increased brand awareness. Skilled in financial planning and staff development, my leadership has consistently driven company success.
Overview
2015
2015
years of professional experience
Work History
Owner/Operator
Filthy 2 Clean Steam Team
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Laborer/Hostler
Metrarail
07.2008 - 07.2014
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Education
EMT-BASIC - Emergency Medical Technician
Morraine Valley Community College
Palos Hills, IL05.2005
High School Diploma - Basics
Harold L Richards High School
Oak Lawn, IL06.2000
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Operations oversight
- Inventory management
- Strategic planning
- Financial planning
- Mechanical recoveries
- Recruiting and hiring
- Finance management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Equipment operation
- Schedule management
- Vehicle inspections
- Safe driving practices
- Safe driving
- Vehicle maintenance
- Route planning
Timeline
Laborer/Hostler
Metrarail
07.2008 - 07.2014
Owner/Operator
Filthy 2 Clean Steam Team
EMT-BASIC - Emergency Medical Technician
Morraine Valley Community College
High School Diploma - Basics
Harold L Richards High School
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