RICHARD CHETTIAR
Andheri - East
Summary
Dynamic Assistant General Manager at INFINITY CARS PVT LTD with a proven track record in customer service excellence and team leadership. Skilled in resolving conflicts and enhancing operational efficiency, I successfully improved productivity initiatives and fostered strong client relationships, ensuring a professional atmosphere and high customer satisfaction.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
INFINITY CARS PVT LTD
MUMBAI
07.2024 - Current
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Helped team develop specialized projects, events and promotions.
- Formed and sustained strategic relationships with clients.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Motivated and led team members to work together to achieve targets.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with company policies, procedures, and regulations.
Service Manager
INFINITY CARS PVT LTD
MUMBAI
07.2021 - 07.2024
- Developed and maintained relationships with customers, vendors, and suppliers.
- Addressed customer questions and concerns regarding products and services.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
- Implemented quality control measures to uphold company standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Monitored service performance metrics to identify areas of improvement.
FRONT OFFICE MANAGER
INFINITY CARS PVT LTD
11.2019 - 07.2024
- Company Overview: (BMW, MINI COOPER)
- Managing and training the receptionists and team of Service Advisors. Maintaining discipline and professional atmosphere
- Achieving business and customer oriented targets
- Critical customer handling to avoid snowball
- Gauging advisor performance and helping them perform better in required direction
- Troubleshooting emergencies.
- Liaising with other departments
- Ensuring the front desk provides professional and friendly service to customers
- Dealing with customers, including handling complaints
- (BMW, MINI COOPER)
SENIOR SERVICE ADVISOR
INFINITY CARS PVT LTD
04.2013 - 11.2019
- Company Overview: (BMW, MINI COOPER)
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- (BMW, MINI COOPER)
Technician Grade-2
Aljenabi Automobiles LLC
07.2011 - 03.2013
- Company Overview: (BMW)
- Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.
- Verifies vehicle serviceability by conducting test drives; adjusting controls and systems.
- Installing hardware and software systems.
- Accomplishes maintenance and organization mission by completing related results as needed.
- Maintaining or repairing equipment.
- Troubleshooting a variety of car issues.
- Diagnosing Problems, All Major Works, including AC repairs.
- (BMW)
Trainee Technician
NAVNIT MOTORS
03.2008 - 07.2011
- Company Overview: (BMW)
- Servicing, Diagnosing Problems, and all major works done in workshop.
- Updates job knowledge by participating in educational opportunities; reading technical publications.
- Maintains vehicle records by recording service and repairs.
- (BMW)
Education
B.E - Automobile Engineering
Dnyanveshwar Vidypeeth
PuneHSC - Science
Mumbai University
SSC -
Mumbai
Skills
- Customer Service
- Employee Supervision
- Business management
- Operation Management
- Customer Support Management
- Leadership
- Problem Solving
- Customer Relation Management
- Employee hiring and training
- Analytical thinking
- Interpersonal skills
- Communication
- Conflict resolution
- Creative spirit
- Organised
- Reliable
- Time Management
- Team Player
- Fast Learner
- Motivated
Hobbies and Interests
- Watching Cricket
- Listening Music
- Driving
Courses Covered
- AUTOCAD BASICS
- PRODUCTIVITY TOOLS
- CATIA
- Diploma In Mechanical CADD From CADD Centre
Training Program
Automobile Engineer's Advanced Technology & Service Training Program, 6 Months, Navnit PFI Consultancy
Timeline
Assistant General Manager
INFINITY CARS PVT LTD
07.2024 - Current
Service Manager
INFINITY CARS PVT LTD
07.2021 - 07.2024
FRONT OFFICE MANAGER
INFINITY CARS PVT LTD
11.2019 - 07.2024
SENIOR SERVICE ADVISOR
INFINITY CARS PVT LTD
04.2013 - 11.2019
Technician Grade-2
Aljenabi Automobiles LLC
07.2011 - 03.2013
Trainee Technician
NAVNIT MOTORS
03.2008 - 07.2011
B.E - Automobile Engineering
Dnyanveshwar Vidypeeth
HSC - Science
Mumbai University
SSC -
Mumbai
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