Richard Dunno
Fort Wayne
Summary
Results-driven professional with extensive experience in team leadership and customer support. Skilled in training staff and optimizing processes to boost productivity and enhance customer experiences. Committed to fostering a collaborative work environment that drives team success. Also I am a movie fan.
Overview
15
15
years of professional experience
Work History
Key Operator
Dreyers Ice Cream
Fort Wayne
09.2025 - Current
- Monitored quality control processes to ensure product consistency during production runs.
- Maintained cleanliness and organization of work area to support efficient operations.
- Trained new staff on operational procedures and equipment usage to enhance team competency.
- Operated production equipment to ensure smooth ice cream manufacturing.
Internet Sales and Marketing Team Lead
Ground Force Power
Fort Wayne
01.2022 - Current
- Led internet marketing campaigns to enhance online visibility and engagement.
- Developed content strategies for social media platforms to attract target audiences.
- Coordinated email marketing efforts, nurturing leads and promoting new products to enhance customer engagement.
- Analyzed website traffic data, refining user experience and boosting conversion rates.
- Designed promotional materials for digital advertising across various channels.
- Trained new staff on best practices for internet sales techniques and tools.
- Assisted in developing pricing models for ecommerce products and services.
- Negotiated contracts with vendors related to online advertising initiatives.
- Identified opportunities for improving customer engagement through strategic website design changes.
Dispatcher/Delivery Driver
Amazon
Fort Wayne
08.2024 - 07.2025
- Coordinated dispatch schedules for timely package deliveries across multiple routes.
- Resolved scheduling conflicts with drivers to maintain timely deliveries.
- Monitored real-time traffic conditions to optimize delivery routes and minimize delays.
- Utilized GPS tracking systems to oversee vehicle locations and adjust plans accordingly.
- Assisted in training new team members on dispatch procedures and software usage.
- Worked with warehouse staff to enhance loading processes, resulting in quicker dispatch times.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Allocated drivers to specific routes to meet customer requests.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Monitored vehicle locations with GPS technology and provided real-time status updates to drivers and customers.
General Merchandise/Inbound/Electronics Team Lead
Target
Fort Wayne
05.2019 - 07.2025
- Led electronics team to enhance product displays and drive customer engagement.
- Trained staff on electronics features and effective customer service techniques to improve customer satisfaction.
- Coordinated inventory management for electronics department to maintain stock levels.
- Resolved customer inquiries and complaints regarding electronics purchases effectively.
- Assisted in resolving customer complaints regarding electronic products to improve service quality.
Host/Bartender/Server
Takaoka of Japan
Fort Wayne
01.2011 - 01.2019
- Greeted guests warmly and guided them to their tables.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed reservation system to ensure smooth seating flow.
- Took reservations over phone and in person.
- Coordinated with kitchen staff for timely food delivery.
- Assisted guests with menu selections and answered questions.
- Provided excellent customer service by anticipating customer needs.
- Monitored dining area for cleanliness and guest satisfaction.
- Handled guest complaints promptly and professionally.
- Trained new hosts on procedures and customer service standards.
- Collaborated with team to enhance overall dining experience.
- Managed incoming calls during busy shifts.
Education
Business Management
Glen Oaks Community College
Centreville, MISkills
- Inventory management
- Customer support
- Sales support
- Customer engagement
- Staff training
- Team leadership
- Problem solving
- Conflict resolution
- Effective communication
Timeline
Key Operator
Dreyers Ice Cream
09.2025 - Current
Dispatcher/Delivery Driver
Amazon
08.2024 - 07.2025
Internet Sales and Marketing Team Lead
Ground Force Power
01.2022 - Current
General Merchandise/Inbound/Electronics Team Lead
Target
05.2019 - 07.2025
Host/Bartender/Server
Takaoka of Japan
01.2011 - 01.2019
Business Management
Glen Oaks Community College