Richard Gaede

• Managed customer service inquiries and complaints to resolve issues efficiently.
• Oversaw guest interactions to improve customer satisfaction and service quality.
• Implemented inventory management processes to maintain optimal stock levels.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Managed the liquor inventory by weekly monitoring researching vendor deals placing orders and wrote checks to vendors. Manage the variances with actual and theoretical liquor costs. Manage and schedule the host staff. Manage the waitstaff and draw up nightly floor plans. I helped with sales and marketing by booking large parties and taking reservations through Open Table. Cash handling with balancing cash drawers and weekly deposits. I also enjoyed table visits with guests to ensure a memorable experience.

• Trained new servers on restaurant protocols and service standards.
• Trained in wine and liquor service in order to provide full and positive experiences to guests.
• Demonstrated knowledge of wine list and recommended wines based on customer preferences.
• Recommended dishes based on detailed knowledge of the menu and wine pairings.
• Upheld the restaurant's high standards of etiquette, hospitality, and customer service.