Richard Gladwin Estaki

Heading the Audience Acquisition Team for vendors such as Microsoft, SAP Labs, AWS, Freshworks, Redhat, G7CR, Commvault, Emarsys, and Qualtrics. Key responsibilities include:

*Conducting market research, managing vendors, and overseeing B2B client listings.
*Managing client sourcing and acquisition to expand business channels in key territories.
*Ensuring monthly targets are met and overseeing timely payments.
*Maintaining clear communication with channel partners and teams.
*Coordinating pre- and post-sales services, addressing client concerns, and organizing partner meets.
*Implementing local marketing initiatives and sales strategies to drive growth.
*Driving vendor performance metrics to achieve innovation, competitive advantage, and revenue growth.
*Prospecting new clients, pitching to top management, and developing customized proposals.
*Hiring, mentoring, and coaching team members.
*Attending industry events to build networks and stay updated on trends.

• Leaded a team of 10 members for vendors like Microsoft, Google, AWS VMware & SAP Labs
• Conducting market research, managing vendors & supervising B2B end client listing
• Managing client sourcing and client acquisition
• Supervising the business partners and ensuring expansion of business channel in assigned territories
• Ensuring the monthly targets are being achieved and timely payments are made
• Maintaining a chain of communication with the channel partners & subordinated and communicate proper & clear schemes
• Coordinating with the client with pre/post sales services and undertake the customer grievances
• Organizing Channel partner meets and motivating channel partners for sales
• Performing marketing activity at local level like FM Campaign and local Hoardings
• Administering innovative and new ideas with Top Management for achievement of monthly targets
• Focusing vendor performance metrics on technical, process and business outcomes, such as innovation, competitive advantage and increased revenue; defining vendors’ performance standards and driving continuous improvement
• Prospecting for potential new clients and turning them into leads for B2B sales
• Building business network by meeting potential clients; pitching to top management of various companies
• Developing proposals as per client’s needs; presenting new products & services
• Attending industry functions, such as association events and conferences

• Liaising with the clients & communicated them the different banks of the area
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Keeping records of customer interactions, transactions, comments and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Managing a team of junior customer service representatives
• Ensuring customer satisfaction and provide professional customer support

• Handled the back-end and front-end cash
• Ensured the clients receive best customer service

• Managed the kitchen which includes the Chef
• Ensured that the operations are running smoothly
• Conducted in-house training for Food and Beverage Specialist
• Provided service by providing food from the chef to the customer and took their orders