Hi, I’m
Richard Godinho
Quepem
Summary
Highly skilled and motivated IT professional with 5 years of experience in managing and supporting complex IT systems. Seeking a challenging position in an innovative organization where I can apply my technical expertise and problem-solving abilities to contribute to the company's success. Also keep experience in Avionics field with 8 years Modification and troubleshooting of IFEs.
Overview
12
years of professional experience
1
Certification
Work History
John Distilleries Private LTD, Cuncolim
Senior System IT Engineer
2024.02 - Current (7 months)
Job overview
- Led the design and implementation of IT infrastructure projects, including server virtualization, network upgrades, and cloud migrations, resulting in improved efficiency and cost savings
- Oversaw the administration and maintenance of Windows, Linux and ensuring high availability and reliability
- Backup and Disaster Recovery: Experience with backup solutions and disaster recovery planning and implementation.
- Project Management: Capable of managing IT projects from conception to completion, including requirements gathering, resource allocation, and timeline management
- Communication: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders effectively
- Developed and implemented security policies and procedures to protect against cyber threats and ensure compliance with industry regulations
- Managed a team of system administrators, providing mentorship, guidance, and technical support to ensure the successful completion of projects
- Collaborated with cross-functional teams to identify business requirements and translate them into technical solutions that meet organizational needs
- Sophos firewall management, Microsoft 365 administration.
- Monitored system performance to ensure availability of all services to users.
- Provided technical support for LANs, WANs, network segments, Internet connections, and intranet systems.
- Installed new hardware and software solutions in accordance with company standards.
- Maintained data backup processes using tape library equipment or online storage facilities.
- Created reports on system performance metrics for management review.
- Resolved problems reported by end-users regarding their access to resources or applications.
- Managed virtualization technologies such as Microsoft Hyper-V server .
- Deployed anti-malware solutions across the enterprise environment to protect against viruses and malicious attacks.
- Analyzed system logs for identifying potential issues with network components or user accounts.
- Evaluated current IT infrastructure to identify areas that need improvement or upgrade.
- Established secure communication channels between remote offices using VPN technologies.
Kilowott, Porvorim
IT INFRASTRUCTURE ENGINEER
2022.09 - 2023.06 (9 months)
Job overview
- Manage and administer the company's IT infrastructure, including servers, network devices, and cloud services
- Perform system installations, configurations, and upgrades, ensuring optimal performance, security, and availability
- Monitor network traffic and security logs, identifying and mitigating potential vulnerabilities and threats
- Provide end-user support, troubleshooting hardware and software issues, and resolving technical problems
- Implement and maintain backup and disaster recovery solutions to ensure data integrity and business continuity
- Lead IT projects from initiation to completion, defining project scope, milestones, and deliverables
- Collaborate with vendors and service providers to procure and implement IT solutions, negotiating contracts and managing vendor relationships
- Creating a VPN account and managing using Sophos Client
- Setting up Virtual Servers and devices thru AWS platforms and Microsoft Azure.
- Managing IP cameras, Switches, routers and servers
- Managing Client Websites on Servebolt Platform
- Database Management, website mirroring, Cloning of websites and files transfers and backup
- Conducted Training for employees and teams on Various IT resources and data.
- Developed and implemented engineering strategies to improve production efficiency.
- Applied technical knowledge to help promote safe work environment and enhance customer satisfaction.
Panasonic Avionics Corporation, Dafza Dubai
Avionics Repair Technician
2012.01 - 2020.07 (8 years & 6 months)
Job overview
- Diagnose and troubleshoot IFE system malfunctions, utilizing test equipment and technical documentation
- Repair or replace faulty components within the IFE system, such as monitors, audio jacks, control units, and cabling
- Configure and update IFE system software to ensure compatibility and address known issues
- Conduct functional tests and quality checks to verify the proper functioning of repaired IFE systems
- Collaborate with engineering and maintenance teams to resolve complex technical issues and provide recommendations for system improvements
- Maintain accurate records of repairs, including detailed reports, documentation, and service records
- Follow safety protocols and maintain a clean and organized work environment to ensure the safety of personnel and equipment
- Stay updated with industry advancements, attending training programs and workshops to enhance technical skills and knowledge.
Digisol India PVT LTD, Verna
Product Support Engineer
2011.05 - 2011.11 (6 months)
Job overview
- Provide technical support to customers, responding to inquiries via phone, email, or ticketing system, and diagnosing and resolving product-related issues
- Troubleshoot hardware and software problems, conducting remote troubleshooting sessions and performing detailed analysis to identify root causes
- Collaborate with customers and internal teams to replicate, investigate, and resolve complex technical issues, ensuring timely resolution and customer satisfaction
- Document customer interactions, technical issues, and solutions in a comprehensive and organized manner
- Participate in product testing and quality assurance processes, providing feedback on product functionality and usability
- Collaborate with the product development team to analyze customer feedback and suggest improvements for future product releases
- Contribute to the creation and maintenance of knowledge base articles, FAQs, and technical documentation to assist customers and internal teams
- Stay up-to-date with product updates, new features, and industry trends to provide accurate and up-to-date information to customers.
Shree Rayeshwar Institute Of Engineering and technology, Shiroda
Lab Assistant Computer
2006.08 - 2007.08 (1 year)
Job overview
- Provide technical support to students and faculty in the computer lab, troubleshooting hardware and software issues, and resolving technical problems promptly
- Assist with the setup, configuration, and maintenance of computers, printers, scanners, and other lab equipment
- Install and update software applications on lab computers, ensuring licenses and security patches are up to date
- Assist students and faculty with software usage, basic troubleshooting, and efficient utilization of lab resources
- Monitor lab activities, ensuring a conducive and organized environment for users
- Maintain inventory of lab supplies, including computer peripherals, stationery, and consumables, and coordinate replenishment when needed
- Collaborate with IT staff to address network connectivity issues and ensure lab equipment is functioning optimally
- Provide training sessions to lab users on software applications, lab policies, and basic computer skills.
D'Link india PVT LTD, Verna
RMA Engineer
2004.07 - 2006.08 (2 years & 1 month)
Job overview
- Manage the RMA process, handling customer inquiries and coordinating the return and evaluation of defective products
- Evaluate and troubleshoot product issues reported by customers, conducting thorough investigations and identifying root causes
- Communicate with customers to gather additional information, provide updates on the RMA status, and offer technical support
- Collaborate with the quality assurance team to perform product inspections, assess warranty coverage, and determine appropriate actions for repair, replacement, or refund
- Coordinate with internal teams and external vendors to facilitate product repairs or replacements, ensuring timely and efficient resolution
- Analyze RMA data and generate reports to identify trends, product defects, and areas for process improvement
- Provide technical support and training to customer service representatives and field engineers to enhance their understanding of product issues and improve customer satisfaction
- Contribute to process improvement initiatives, suggesting enhancements to the RMA process and implementing best practices.
Education
Goa University
Bachelor's Degree from Electronics and telecommunication engineering
01.2010
Institute of Shipbuilding Technology , Vasco Da Gama Goa
Diploma from Electronics and Communication engineering
01.2004
Skills
- System Administration
- Network Administration
- IT Security
- Cloud Computing
- IT Infrastructure
- Help Desk Support
- Project Management
- Communication and Collaboration
- IT service management
- Web development
- Information Security
- Virtualization Technologies
- IT Asset Management
- IT Incident Management
- DevOps Practices
- Technical Documentation
- Technical Support
- Troubleshooting and resolution
- Remote Support
- Technical Troubleshooting
- System and Network Security
- Virtual and Cloud Technologies
Certification
- AWS - Cloud Practitioner
- MCSE server 2012 R2
- IPC-7721& IPC-7711 Rework, Repair, & Modification of Printed Boards & Electronic Assemblies
Personal Information
Date of Birth: 05th June 1983
Languages
- English
- Hindi
- Konkani
- Marathi
Hobbies and Interests
- Football
- Bike riding
- Adventure
Languages
English
First Language
Hindi
Proficient (C2)
C2
konkani
Proficient (C2)
C2
References
References available upon request.
Timeline
Senior System IT Engineer
John Distilleries Private LTD
2024.02 - Current (7 months)
IT INFRASTRUCTURE ENGINEER
Kilowott
2022.09 - 2023.06 (9 months)
Avionics Repair Technician
Panasonic Avionics Corporation
2012.01 - 2020.07 (8 years & 6 months)
Product Support Engineer
Digisol India PVT LTD
2011.05 - 2011.11 (6 months)
Lab Assistant Computer
Shree Rayeshwar Institute Of Engineering and technology
2006.08 - 2007.08 (1 year)
RMA Engineer
D'Link india PVT LTD
2004.07 - 2006.08 (2 years & 1 month)
Goa University
Bachelor's Degree from Electronics and telecommunication engineering
Institute of Shipbuilding Technology
Diploma from Electronics and Communication engineering
- AWS - Cloud Practitioner
- MCSE server 2012 R2
- IPC-7721& IPC-7711 Rework, Repair, & Modification of Printed Boards & Electronic Assemblies
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