Richard Ittiachan
Account Coordinator/Content Management
Bengaluru
Summary
Talented Account Coordinator focused on being outstanding liaison to customers and personnel. Dedicated to working hard in competitive environments. Known for top-of-the-line work and great service.
Overview
8
8
years of professional experience
Work History
Account Coordinator
Premiere Digital Services
11.2022 - Current
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Trained client service employees on excellent customer service and company systems.
Content Specialist
Freelance
05.2022 - 10.2022
- Developed engaging copy for various platforms, resulting in increased audience engagement and retention.
- Complete website optimization implementing right SEO practices to bring 50% more traffic.
- Streamlined content workflow by implementing efficient project management tools and strategies.
Content Specialist
Solera | Dealer Socket
06.2021 - 05.2022
- Produced 2000+ content pieces per month as per client requirements increasing organic leads.
- Monthly review meetings with clients to understand their personalized needs and in turn creating content to suit their growth and ideas.
- Coordinated webinars, podcasts, and other multimedia initiatives to expand the brand's online presence.
- Managed external agency relationships, ensuring timely delivery of high-quality content assets.
- Provided proactive, high quality client service and administration.
Content/Event Coordinator
Quefix Media
07.2016 - 12.2019
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Education
Master of Arts - English Literature With Communication Studies
Christ University
Bengakuru 04.2001 -
Bachelor of Arts - English Language And Literature
Sree Sankara College, Kalady
Ernakulam 04.2001 -
Skills
Research expertise
Account oversight
Account Management
CRM Software
Team Training
Customer Service
Client Relationship Management
Timeline
Account Coordinator
Premiere Digital Services
11.2022 - Current
Content Specialist
Freelance
05.2022 - 10.2022
Content Specialist
Solera | Dealer Socket
06.2021 - 05.2022
Content/Event Coordinator
Quefix Media
07.2016 - 12.2019
Master of Arts - English Literature With Communication Studies
Christ University
04.2001 -
Bachelor of Arts - English Language And Literature
Sree Sankara College, Kalady
04.2001 -