Richard Ittiachan
Bengaluru,KA
Summary
Seasoned Client service personal who brings the company values and client exceptions to the same page. Talented Account Coordinator focused on being outstanding liaison to customers and personnel. Dedicated to working hard in competitive environments. Known for top-of-the-line work and great service.
Overview
8
8
years of professional experience
Work History
Account Coordinator - Client Services (Apple TV+)
Premiere Digital Services
Bengaluru, India
11.2022 - Current
- Taking care of A listed Production companies for Apple TV+
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Coordinated meetings, calls, and demos for 11-person account management team.
Content Specialist - Client Services
Solera
Bengaluru
06.2021 - 05.2022
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Implemented search engine optimization techniques for improved website traffic and search rankings.
- Enhanced content quality by conducting thorough research and factchecking.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
Content /Assistant Event Planner
Qube Media
Ernakulam
06.2016 - 12.2019
- Streamlined communication between vendors and clients for seamless event execution.
- Supported senior event planners in brainstorming innovative ideas for memorable experiences within budget constraints.
Education
Master of Arts - English Literature With Communication Studies
Christ University
Bengaluru, India05.2021
Skills
- Customer Service
- Account Management
- Relationship Building
- Marketing Coordination
- Campaign execution
- Documentation and control
- Administration and Operations
- Project Management
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Account Coordinator - Client Services (Apple TV+)
Premiere Digital Services
11.2022 - Current
Content Specialist - Client Services
Solera
06.2021 - 05.2022
Content /Assistant Event Planner
Qube Media
06.2016 - 12.2019
Master of Arts - English Literature With Communication Studies
Christ University