RICHARD G. LETKO
Greenwood,IN
Summary
Experienced upper management professional seeking an A+ position to utilize skills in sales, problem-solving, and leadership. With over 30 years of experience in management, supervision, customer relations, and problem-solving, brings a wealth of knowledge to any organization. Additionally, has 25 years of experience in leadership, sales, purchasing, food & beverage, and finance. Operations professional with a strong background in regional operations management known for optimizing processes and fostering collaborative team environments that drive high-performance results. Excels at adapting to changing business needs and cultivating strong relationships with stakeholders.
Overview
41
41
years of professional experience
Work History
Regional VP of Operation
First Hospitality
01.2018 - Current
- Responsible for supporting Select and Full Service 12 hotels: Hilton, Marriott, IHG, and Hyatt hotels
- Hiring management teams for hotel
- Holding hotel to company standard/conducting audits
- Property walks/inspection
- Managing task force deployment
- Training GMs and mentoring to advance to the next level
- Overseeing budgets and forecasts process
- Highly involved in sales efforts and revenue management
- Ownership interaction financials/relationship building
- Enhanced operational efficiency by streamlining processes and implementing cost-saving initiatives.
- Collaborated with executive leadership on corporate strategy development, aligning regional goals with overall vision.
General Manager- Area Director of Operations
First Hospitality Group INC
02.2011 - 01.2018
- Company Overview: 188-room Hilton Garden Inn Indianapolis Downtown with 6,800 square feet of meeting space
- The Hilton Garden Inn Indianapolis Downtown is a historic building with an elegant look and cozy feel
- The Hilton Garden Inn Indianapolis Downtown is in the heart of the city and is managed as a full-service hotel valet, bell service, lounge, three meal services in café, and room service
- GM “Rookie of the Year” achieved 2011 first year with First Hospitality Group INC
- Top performing property -2011, 2012, 2013, 2014, 2017, 2018 and Hotel of the year
- Lowered food cost and labor costs producing positive flow in F&B
- Exceeded budgeted revenue and P&L flow thru 2011 through 2014, 2016, and 2017
- STR Report #1 in Occ, ADR, and RevPar index 2011 through 2017
- #1 of 7 of the highest performing General Managers in First Hospitality Group INC 2011, 2012, 2013 and 2014, and 2017, 2018 earning “Inner Circle” trip to China, Dubai, Italy, Portugal, Columbia, and Spain
- Achieved (2) Outstanding QA in 2013, the first time in the same year for this hotel
- GSS/SALT scores hit the top 25% in 2013 and 2014, as well as 2017, and 2018
- Assis training GMs and Support GMs for problem properties per Regional Manager
- Developed a culture-driven, versatile team contributing to Hilton Garden Inn Indianapolis Downtown success
- 188-room Hilton Garden Inn Indianapolis Downtown with 6,800 square feet of meeting space
- The Hilton Garden Inn Indianapolis Downtown is a historic building with an elegant look and cozy feel
- The Hilton Garden Inn Indianapolis Downtown is in the heart of the city and is managed as a full-service hotel valet, bell service, lounge, three meal services in café, and room service
AREA General Manager/Food & Beverage Director
Dora Brothers Hospitality
12.2008 - 02.2011
- Company Overview: Based out of 130 rooms, the boutique-style Comfort Suites have a full-service restaurant and bar and 1,200 square feet of meeting space across from Lucas Oil Stadium
- They developed spreadsheets to monitor expenses, food costs, occupancy, and revenue pace
- The sales department is part of a cluster in which I give direction and meet with sales managers daily
- QA and guest service excellence are above Choice standards
- Was appointed Indiana Co-op representative by Choice Rep Lisa Adams based on operation and marketing excellence
- Focus on sales and developing transient base business
- Exceeded budgeted P&L expectations for 2009 & 2010
- Manage the F&B department with positive cash flow year over year
- Achieved higher than standards on guest service scores and QA standards
- Based out of 130 rooms, the boutique-style Comfort Suites have a full-service restaurant and bar and 1,200 square feet of meeting space across from Lucas Oil Stadium
- Reduced employee turnover by fostering a positive work environment and addressing individual needs for growth and development.
Consultant
Columbia Club
10.2008 - 12.2008
- The general manager created a temporary position to improve all operations, including guest service and membership sales
- Developed job descriptions by 4-star properties
- Developed SOPs for 4-star properties
- Worked with the Catering department during high-demand periods
- Consulted with HR to develop a new employee manual
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster acollaborative and supportive work environment.
Rooms Division Manager
General Hotels Corporation
04.2006 - 09.2008
- Company Overview: 274-room property with 26,000 square feet of banquet space
- There are 180 associates with a total revenue of over $18,000,000
- I was a part of the training of all department heads to meet the Crowne Plaza standards, along with managing all operational needs of the hotel, including coordinating with the renovation project
- Helped Increase transient business by 11% by working with the account manager and all decision-makers involved in rates for LNR/Contact accounts
- Preformed daily room inspections and worked with housekeeping to maintain higher standards of cleanliness scores
- Interviewed and hired new department heads and worked with them to develop new SOP’s for the Crowne Plaza
- Budgeted goals and forecasting within a 3% margin were met
- 274-room property with 26,000 square feet of banquet space
- There are 180 associates with a total revenue of over $18,000,000
General Manager
Remington Hotel Corporation
04.2004 - 03.2006
- Company Overview: 259-room property with 14,000 square feet of banquet space
- Reorganized sales team
- Star RevPar Index 99.6% increased by 14.1% in one year
- Star Occupancy Index 118% increased 15.9%
- QA inspection overall score 94.17%, increased 4.17% from 2003
- Achieved the Radisson’s President’s Award for being in the top 25 percent
- CTR scores for 2005 .41% complaints per 1,000 room nights
- Radisson standards were .9% index
- Medallia index for service performance 8.53
- Increased catering revenue by $173,000 from 2003
- 259-room property with 14,000 square feet of banquet space
General Manager/Food & Beverage Director
The Procaccianti Group
07.2002 - 03.2004
- Repaired a distressed, full-service property of 184 rooms and 15,000 sqft meeting space by re-structuring all departments, hiring key team members while developing procedures according to IHG standards, and managing expenses to achieve 40% GOP
Dual General Manager
Noble Investments
03.2000 - 07.2002
- Decreased operational complaints by 90%
- Captured major accounts by producing a professional staff and direct sales efforts
- Achieved goal in improving distressed Comfort Suites-Gwinnett in four months and then transferred to the Tucker property to do the same; had similar successes as stated above, but due to the market, more time was needed
General Manager/Food & Beverage Director
Creative Hospitality
01.1997 - 02.2000
- Oversaw the daily operations of a 176-room full-service hotel, including 6,000 sq ft
- Of meeting
Rooms Division Manager
French Quarters Corporation
01.1996 - 12.1997
General Manager
01.1993 - 12.1996
E-3 Law Enforcement Officer
U.S. Coast Guard
01.1984 - 12.1988
Education
Business Diploma - General Studies
Redan High School
Redan, GA06.1984
Bachelor’s Degree - Business
University of Georgia
Athens, GA06.1993
Skills
- Staff training and development
- Operational excellence
- Organizational development
- Logistics management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved GSS and GOP results by completing deep dive into balance scorecard with accuracy and efficiency to understand focus.
- Collaborated with team of in the development of managing mechanical and cosmetic projects to get hotel to brand standards.
- Supervised numerous team members/leaders and developing culture to drive results.
Cellular
317-446-9710
Qualifications Summary
30 years, 25 years
Achieved all Awards in Top Preforming Hotel with FH while GM .
· GM “Rookie of the Year” achieved 2011 first year with First Hospitality Group INC
· Top performing property award -2011, 2012, 2013, 2014, 2017, 2018 and Hotel of the year
· Rev PAr Index award-STR Report #1 in Occ, ADR, and RevPar index 2011 through 2018
· Inner Circle award-to 5% of the highest performing General Managers in First Hospitality 2011, 2012, 2013 and 2014, and 2017, 2018, earning trip to China, Dubai, Italy, Portugal, Columbia, and Spain.
Timeline
Regional VP of Operation
First Hospitality
01.2018 - Current
General Manager- Area Director of Operations
First Hospitality Group INC
02.2011 - 01.2018
AREA General Manager/Food & Beverage Director
Dora Brothers Hospitality
12.2008 - 02.2011
Consultant
Columbia Club
10.2008 - 12.2008
Rooms Division Manager
General Hotels Corporation
04.2006 - 09.2008
General Manager
Remington Hotel Corporation
04.2004 - 03.2006
General Manager/Food & Beverage Director
The Procaccianti Group
07.2002 - 03.2004
Dual General Manager
Noble Investments
03.2000 - 07.2002
General Manager/Food & Beverage Director
Creative Hospitality
01.1997 - 02.2000
Rooms Division Manager
French Quarters Corporation
01.1996 - 12.1997
General Manager
01.1993 - 12.1996
E-3 Law Enforcement Officer
U.S. Coast Guard
01.1984 - 12.1988
Business Diploma - General Studies
Redan High School
Bachelor’s Degree - Business
University of Georgia
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