Richard M
Bengaluru
Summary
Detail-oriented Operations & Compliance Professional with over 6 years of experience in transaction processing, data validation, and reconciliation within ERP systems. Demonstrated expertise in financial transaction handling, documentation controls, and audit support. Skilled in managing high-volume cases, resolving discrepancies, and conducting root cause analysis to ensure compliance with SOPs and internal controls.
Overview
5
5
years of professional experience
Work History
HR Operations- PeopleLine (USA Support)
Accenture
Bengaluru
12.2025 - Current
- Processed high-volume financial transactions, resolving payroll clarifications and tax queries.
- Validated transaction data across ERP systems, ensuring accuracy prior to record posting.
- Monitored discrepancies and coordinated corrective actions with payroll and finance teams.
- Maintained structured documentation to align with internal controls and audit requirements.
- Ensured adherence to SOPs, SLA timelines, and governance frameworks in shared services.
- Performed reconciliation checks on employee-related financial records for accuracy.
- Conducted root cause analysis on recurring transaction issues, recommending process improvements.
- Trained an AI chat tool to assist Accenture employees in resolving complex queries efficiently.
People Operations Advisor (UK Support)
Tesco - Colleague Engagement Centre
Bengaluru
01.2023 - 12.2025
- Managed structured case handling for payroll clarifications, transactional validations, and leave balance calculations to ensure accurate employee records.
- Validated documentation before updating records ensuring compliance with policy and statutory requirements.
- Maintained secure document archiving practices aligned with country-specific data policies.
- Reviewed and reconciled employee data entries ensuring accuracy across HR systems.
- Resolved 95%+ queries within defined SLAs, reducing escalations and improving process stability.
- Supported audit reviews by maintaining organized documentation and compliance records.
- Partnered with cross-functional teams to address and resolve transaction-related discrepancies, enhancing overall data integrity.
Human Resources Recruiter
Tata Consultancy Services
Chennai
02.2021 - 12.2022
- Validated onboarding documentation for completeness and policy compliance, facilitating accurate system entry.
- Generated structured reports using MS Excel to enhance workforce tracking and ensure documentation accuracy.
- Ensured completion of SLA-based workflows and adherence to standardized processes, maintaining operational consistency.
Education
Bachelor of Business Administration - Finance
Bangalore University - Indian Academy Degree College
Bengaluru01-2021
Skills
- Workday and Dayforce
- ServiceNow platform
- ERP systems
- Transaction processing
- Invoice validation
- Data reconciliation
- Procure-to-pay expertise
- SLA governance
- Internal controls
- Document management
- Root cause analysis
- Stakeholder engagement
- Microsoft Office
- Oracle database
- Shared services
Systems And Tools
- Workday
- Dayforce
- ServiceNow
- MS Excel
- Outlook
- Word
- Oracle
Timeline
HR Operations- PeopleLine (USA Support)
Accenture
12.2025 - Current
People Operations Advisor (UK Support)
Tesco - Colleague Engagement Centre
01.2023 - 12.2025
Human Resources Recruiter
Tata Consultancy Services
02.2021 - 12.2022
Bachelor of Business Administration - Finance
Bangalore University - Indian Academy Degree College