Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Personal Information
Timeline
Generic

RICHARD MOHANDAS

Manager Operations
Bangalore

Summary

Strategic operations leader with 19+ years of diverse experience in managing content moderation, data management, mortgage services, and digital transformation projects. Proven success in handling global clients such as Google and ANZ. Specialized in process transitions, SLA governance, team building, cost control, and client engagement. Deep exposure to structured and orthodox operational models with a track record of scaling service excellence across domains.

Overview

20
20
years of professional experience
2005
2005
years of post-secondary education
3
3
Languages

Work History

Manager – Content Moderation

Concentrix
01.2023 - Current
  • Company Overview: Client: Google
  • Lead content moderation operations for Google, managing policy compliance, quality, and risk mitigation.
  • Implement authentic and orthodox operational management methodologies, enhancing governance and accountability.
  • Interface with global stakeholders for continuous alignment on evolving policy and regulatory mandates.
  • Drive productivity and accuracy across moderation workflows using data-backed performance tracking.
  • Foster team engagement and learning through structured coaching, live calibrations, and RCA-based corrections.
  • Client: Google
  • Successfully maintained high compliance levels in sensitive and policy-critical workflows.
  • Developed quality-centric moderation culture aligned with Google's trust and safety values.
  • Gained exceptional exposure to structured governance and authentic operational practices.

Operations Manager

Flatworld Solutions Pvt Ltd
01.2019 - 01.2023
  • Led project transitions and operational execution across multiple domains including digital marketing, data services, and finance.
  • Recruited, trained, and built high-performance teams while streamlining SOPs and processes.
  • Controlled project costs, tracked KPIs, and ensured SLA delivery across business verticals.
  • Collaborated with internal/external stakeholders to scale up revenue and client satisfaction.
  • Transitioned 20+ high-impact projects from pilot to BAU.
  • Doubled revenue through strategic team scaling and automation initiatives.
  • Recognized Kaizen Champ for idea saving $3,000/month.

Team Manager

Altisource Business Solutions
01.2016 - 01.2019
  • Managed mortgage-related audit operations across 70+ clients.
  • Oversaw loan setup processes and quality assurance activities.
  • Ensured accurate audit closure and led weekly performance reviews and client calls.

Senior Team Leader

SLK Global Services
01.2012 - 01.2015
  • Led transition teams, handled daily operations for mortgage back-office processes.
  • Managed 60+ FTEs while ensuring hourly billing model compliance.
  • Initiated cross-training, QC processes, and staff planning enhancements.

Pre-Assessment Officer / Underwriter

ANZ Banking Group Ltd
01.2008 - 01.2012
  • Underwrote residential loans up to AUD 1 million.
  • Handled loan product recommendations, credit investigations, and legal documentation.

Analyst – Vendor & Appraisal Mgmt.

Ocwen Financial Solutions
01.2005 - 01.2007
  • Recruited brokers/appraisers, validated valuation reports, and supported portfolio assessments.

Education

B.Sc. - Mathematics, Electronics, Computers

St. Joseph’s Arts & Science College

Skills

Transistions

Accomplishments

  • Transitioned 50+ complex projects across BPO & BFSI domains
  • Introduced cost-saving initiatives yielding $333+/week
  • Certified Underwriter at ANZ
  • Best Team Lead – SLK
  • Re-engineered process flows to deliver 100% SLA compliance

Interests

Drumming
Music
Travel

Personal Information

  • Date of Birth: 08/07/84
  • Marital Status: Married

Timeline

Manager – Content Moderation

Concentrix
01.2023 - Current

Operations Manager

Flatworld Solutions Pvt Ltd
01.2019 - 01.2023

Team Manager

Altisource Business Solutions
01.2016 - 01.2019

Senior Team Leader

SLK Global Services
01.2012 - 01.2015

Pre-Assessment Officer / Underwriter

ANZ Banking Group Ltd
01.2008 - 01.2012

Analyst – Vendor & Appraisal Mgmt.

Ocwen Financial Solutions
01.2005 - 01.2007

B.Sc. - Mathematics, Electronics, Computers

St. Joseph’s Arts & Science College
RICHARD MOHANDASManager Operations