
Strategic operations leader with 19+ years of diverse experience in managing content moderation, data management, mortgage services, and digital transformation projects. Proven success in handling global clients such as Google and ANZ. Specialized in process transitions, SLA governance, team building, cost control, and client engagement. Deep exposure to structured and orthodox operational models with a track record of scaling service excellence across domains.
Transistions
Data analysis
Conflict resolution
Vendor management
Performance management
Workforce management
Risk management
Problem resolution
Interpersonal skills