Richard Rex J

• Managing a team as the Account Solutioning Lead, overseeing multiple projects simultaneously.
• Developed and executed strategic plans to increase customer satisfaction rates by 15%, leading to repeat business opportunities.
• Conduct Bi-Weekly calls with the Stakeholders to understand the requirements and act accordingly.
• Implemented streamlined processes and improved project efficiency, resulting in a 20% reduction in project timelines.
• Employ PowerShell scripting to perform software packaging and automation, streamlining processes and enhancing efficiency within my area of responsibility.

Technical Expertise:

• Microsoft Intune: Extensive multi-year experience in designing and implementing Microsoft Intune solutions, ensuring seamless device management and application deployment. Experienced with Windows, Apple and Android OS Device Enrolments, Windows Autopilot, Deployment profiles, ESP, Policy Sets ,Conditional Access, Update rings, Configuration profiles and Compliance Policies.
• Microsoft Endpoint configuration Manager (MECM): Extensive multi-year experience in designing and implementing Microsoft endpoint configuration manager solutions, ensuring seamless operations like Patch and application deployment, Tasksquence, Configuration Baselines and manage the integrity of MECM console.
• Application Packaging and Automation: Proficient in software packaging techniques using Admin Studio 2020 R2 (Re-packager), Install Shield (MSI, MST, MSP formats) and VMware visualization tools. Expertise in PowerShell, VBScripts, and Batch Scripts for custom actions and deployment automation.
• Patch Management: Proficient in end-to-end packaging techniques using MECM and Microsoft Intune.
• Technical Troubleshooting: Utilized tools like Beyond Compare, Process Monitor, and Registry Monitor for application troubleshooting, minimizing downtime and ensuring optimal performance.
• Reporting and Data Analysis: Proficient in generating custom reports using MECM, Power BI, SQL and WQL queries to analyze data, derive insights, and identify areas for improvement.
• Microsoft Technologies: Good understanding of Active Directory (AD), Azure Active Directory (AAD), Group Policy Object (GPO), Co-Management, and good understanding of networking concepts such as DNS, DHCP, LAN, WAN and TCP/IP providing a solid foundation for successful implementations.

• Specialize in MECM software deployment, patch management, application testing, and troubleshooting.
• Develop and maintain technical documentation and procedures to ensure consistency and accuracy in software and system configuration.

Technical Expertise:

• Microsoft Endpoint configuration Manager (MECM): Extensive experience in Performing Internal Testing and deploying applications and patches via MECM.

• Technical Troubleshooting: Handled incident tickets related to deployment problems, troubleshooting, and resolving issues while adhering to strict SLAs to ensure that end-users experienced minimal disruptions.