Richard Serrao
Pune
Summary
Result-driven and highly focused professional with over 11 years of experience in Accounts Payable (P2P). Proven ability in team leadership, process improvements, and transitions. Managing multi-country operations, leading teams, driving efficiency, and ensuring compliance. Proficient in multiple ERPs, BS reconciliations, and stakeholder management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Deputy Manager – Accounts Payable
Johnson Controls India Pvt. Ltd.
Pune
12.2019 - Current
- Lead PTP operations across seven countries in APAC, managing multiple sub-process teams.
- Lead 7-8 PTP transition projects for APAC in invoice processing, payments, T&E, helpdesk, and reporting.
- Lead APAC integration projects for meeting global standardization.
- Managed the Payments Process by establishing several systems and tools, like the EGPR Tool, TRAX system, Payment Integration Tool, Matrix Tool, and MS Dynamics.
- SOX audit data, manage KPI metrics improvement, and perform RCA.
- Drive automation and improvements in invoice processing and payments processes with collaboration with IT.
- Led team to implement operational strategies enhancing efficiency and productivity.
- As part of ERP migration projects, we transitioned from multiple legacy ERPs, such as Baan IV, I-scala, and Baan LN, to SAP and Oracle.
- Improved auto posting percentage from 20% to 70% for invoice processing through collaboration with procurement, logistics, warehouse teams, and RPA teams.
- Collaborated with suppliers, procurement, and the VMF team to resolve over 120 vendor master issues for the payments process.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Prepared the monthly performance deck for the leadership based on process overviews and improvements executed or in progress.
Senior Process Associate – Accounts Payable
Tata Consultancy Services Pvt Ltd.
Pune
07.2014 - 12.2019
- Led an AP team of 7 to 8 associates, which consisted of Invoice Processing and Payments Processing.
- Managed AP aging and GRIR reconciliations with end-to-end analysis and actionable insights.
- Supported process transitions from China, and Belgium.
- Performing a quality check of invoices processed as a checkpoint before performing the payment run.
- Preparing and sharing daily, weekly, and monthly reports with the client.
- Discussing new updates and issues in daily huddles within the team.
- Handling client meetings on a weekly basis and discussing issues faced by the team.
- Resolving issues raised while performing the payment run with the support of the team and the client.
- Handling helpdesk queries from suppliers, which consist of payment queries, reminders, and statements.
- Analyzing VAT treatment of invoices (tax treatment), whether processed correctly or incorrectly.
- Identifying process improvement ideas and achieving confidence with the client.
- Escalation analysis with RCA for resolving critical issues that can be avoided in the future.
- Conducting quality control checks and emphasizing error reduction and improving quality.
- Handling management reporting from quality aspects for senior management.
- Communicating with stakeholders via email, telephone, video conference, etc.
- Performing debit balance reconciliations of all entities in HQ; and contacting the supplier with client approval.
Education
MBA - Finance
Savitribai Phule Pune University
Pune, India06-2017
B.COM -
Pune University
Pune, India05-2014
HSC -
Maharashtra Board
India05-2011
SSC -
Maharashtra Board
India04-2009
Skills
- Accounts payable management
- Invoice processing and payments
- Helpdesk support and reporting
- Treasury and SOX compliance
- Audit support and reconciliation
- KPI analysis and RCA
- ERP systems expertise
- Microsoft Excel and PowerPoint proficiency
- Team leadership skills
- Process transition and SOP development
- Client communication strategies
- PTP operations oversight
- Process improvement initiatives
Certification
- Star Performer (2x), Superhero of the Year (1x), Superhero of the Quarter (1x) – Johnson Controls
- Star Performer (3x), Service Commitment Award (2x) – TCS
- PTP transition projects – China and Belgium
- Being an athlete, I won four table tennis tournaments held in the office
Languages
Languages: English, Hindi, Marathi, Konkani
Hobbies and Interests
Pets, Music, Sports, Travelling
PERSONAL DETAILS
- Date of Birth: 1993-04-11
- Marital Status: Married
- Passport No.: K5470289
Timeline
Deputy Manager – Accounts Payable
Johnson Controls India Pvt. Ltd.
12.2019 - Current
Senior Process Associate – Accounts Payable
Tata Consultancy Services Pvt Ltd.
07.2014 - 12.2019
MBA - Finance
Savitribai Phule Pune University
B.COM -
Pune University
HSC -
Maharashtra Board
SSC -
Maharashtra Board
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