Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
PERSONAL DETAILS
Timeline
Generic
Richard Serrao

Richard Serrao

Pune

Summary

Result-driven and highly focused professional with over 11 years of experience in Accounts Payable (P2P). Proven ability in team leadership, process improvements, and transitions. Managing multi-country operations, leading teams, driving efficiency, and ensuring compliance. Proficient in multiple ERPs, BS reconciliations, and stakeholder management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Deputy Manager – Accounts Payable

Johnson Controls India Pvt. Ltd.
Pune
12.2019 - Current
  • Lead PTP operations across seven countries in APAC, managing multiple sub-process teams.
  • Lead 7-8 PTP transition projects for APAC in invoice processing, payments, T&E, helpdesk, and reporting.
  • Lead APAC integration projects for meeting global standardization.
  • Managed the Payments Process by establishing several systems and tools, like the EGPR Tool, TRAX system, Payment Integration Tool, Matrix Tool, and MS Dynamics.
  • SOX audit data, manage KPI metrics improvement, and perform RCA.
  • Drive automation and improvements in invoice processing and payments processes with collaboration with IT.
  • Led team to implement operational strategies enhancing efficiency and productivity.
  • As part of ERP migration projects, we transitioned from multiple legacy ERPs, such as Baan IV, I-scala, and Baan LN, to SAP and Oracle.
  • Improved auto posting percentage from 20% to 70% for invoice processing through collaboration with procurement, logistics, warehouse teams, and RPA teams.
  • Collaborated with suppliers, procurement, and the VMF team to resolve over 120 vendor master issues for the payments process.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Prepared the monthly performance deck for the leadership based on process overviews and improvements executed or in progress.

Senior Process Associate – Accounts Payable

Tata Consultancy Services Pvt Ltd.
Pune
07.2014 - 12.2019
  • Led an AP team of 7 to 8 associates, which consisted of Invoice Processing and Payments Processing.
  • Managed AP aging and GRIR reconciliations with end-to-end analysis and actionable insights.
  • Supported process transitions from China, and Belgium.
  • Performing a quality check of invoices processed as a checkpoint before performing the payment run.
  • Preparing and sharing daily, weekly, and monthly reports with the client.
  • Discussing new updates and issues in daily huddles within the team.
  • Handling client meetings on a weekly basis and discussing issues faced by the team.
  • Resolving issues raised while performing the payment run with the support of the team and the client.
  • Handling helpdesk queries from suppliers, which consist of payment queries, reminders, and statements.
  • Analyzing VAT treatment of invoices (tax treatment), whether processed correctly or incorrectly.
  • Identifying process improvement ideas and achieving confidence with the client.
  • Escalation analysis with RCA for resolving critical issues that can be avoided in the future.
  • Conducting quality control checks and emphasizing error reduction and improving quality.
  • Handling management reporting from quality aspects for senior management.
  • Communicating with stakeholders via email, telephone, video conference, etc.
  • Performing debit balance reconciliations of all entities in HQ; and contacting the supplier with client approval.

Education

MBA - Finance

Savitribai Phule Pune University
Pune, India
06-2017

B.COM -

Pune University
Pune, India
05-2014

HSC -

Maharashtra Board
India
05-2011

SSC -

Maharashtra Board
India
04-2009

Skills

  • Accounts payable management
  • Invoice processing and payments
  • Helpdesk support and reporting
  • Treasury and SOX compliance
  • Audit support and reconciliation
  • KPI analysis and RCA
  • ERP systems expertise
  • Microsoft Excel and PowerPoint proficiency
  • Team leadership skills
  • Process transition and SOP development
  • Client communication strategies
  • PTP operations oversight
  • Process improvement initiatives

Certification

  • Star Performer (2x), Superhero of the Year (1x), Superhero of the Quarter (1x) – Johnson Controls
  • Star Performer (3x), Service Commitment Award (2x) – TCS
  • PTP transition projects – China and Belgium
  • Being an athlete, I won four table tennis tournaments held in the office

Languages

Languages: English, Hindi, Marathi, Konkani

Hobbies and Interests

Pets, Music, Sports, Travelling

PERSONAL DETAILS

  • Date of Birth: 1993-04-11
  • Marital Status: Married
  • Passport No.: K5470289

Timeline

Deputy Manager – Accounts Payable

Johnson Controls India Pvt. Ltd.
12.2019 - Current

Senior Process Associate – Accounts Payable

Tata Consultancy Services Pvt Ltd.
07.2014 - 12.2019

MBA - Finance

Savitribai Phule Pune University

B.COM -

Pune University

HSC -

Maharashtra Board

SSC -

Maharashtra Board

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Richard Serrao