Richard Shaw
Bloomington
Summary
I worked in a mental health related field for 7 years as an active-duty Air Force member. Then I transferred to the Air National Guard and continued my mental health career for almost two more years. During that time I led seven technicians, offered care for over 141k beneficiaries, and oversaw a $57k (one year) project. Leading is a passion and I am outstanding at following orders. Attention to detail is key.
Overview
19
19
years of professional experience
Work History
Hospital Liaison
Lincare
Bloomington
02.2025 - Current
- Educated patients and families on home care equipment and respiratory therapies.
- Developed relationships with healthcare professionals to enhance service delivery.
- Conducted needs assessments to identify patient requirements for equipment and support.
- Managed documentation for patient intake processes and insurance verification.
- Facilitated communication between medical staff and Lincare's operational teams.
- Assisted in training new staff on patient liaison best practices and protocols.
Mental Health Technician
United States Air Force
03.2014 - 12.2022
- Led 7 technicians, ensuring Mission was completed with ZERO patient harm
- Serviced over 141k beneficiaries
- Responded to suicide events
- Streamlined new process improvements such as, outreach events, a $57k storage project, and so on
- Briefing large crowds on Mental Health related subjects like psychoeducation, suicide awareness, Alcohol and Drug Abuse education
- Conduct Psych interviews and evaluations
- Led Individual and group counseling sessions
- Train new technicians and providers on clinic policies and procedures
- Managed template of high-risk patients
- Record Management
- Primary in ordering supply for 42 team members
Parts Puller
Paoli Furniture
09.2013 - 03.2014
- Sanding
- Adjust, assemble, trim panels
- Managed government ordered desks
- Use equipment such as, screw drivers, drills, dovetail machine, bore machine to name a few
- Uphold all OSHA safety measure, and much knowledge of lock out tag out
Hourly Shift Coordinator
Burger King
04.2007 - 09.2013
- Maintained inventory
- Recruiting and training new team members
- Followed food safety regulations
- Ensured customer satisfaction
- Top 25 store in the state
Education
CERTIFIED ALCOHOL AND DRUG ABUSE COUNSELOR -
02.2021
Skills
- Clinical Documentation
- Attention to Detail
- Flexible
- Quick to learn new skills
- Communication
- Quick loading and unloading
- Knowledgeable on Safety
- Resilience
- Needs assessment
- Patient education
- Team collaboration
- Relationship management
- Crisis intervention
- Effective communication
- Leadership skills
- Problem solving
- Disaster recovery
Activities
I do have a passion for volunteering. I have led or volunteered for more than 300 events stacking over 500 hours and led many members throughout either cleaning a beach, organizing a non-profit center for Airman, and ushering concerts/shows to help raise money for The Gulf Coast Center for Non-violence. I have received eight quarterly awards, and three annual awards. One of which is an international award where I won out of over 112,000 members and over 125 other Chapters. I am also a Certified Alcohol and Drug Abuse Counselor.
Timeline
Hospital Liaison
Lincare
02.2025 - Current
Mental Health Technician
United States Air Force
03.2014 - 12.2022
Parts Puller
Paoli Furniture
09.2013 - 03.2014
Hourly Shift Coordinator
Burger King
04.2007 - 09.2013