Richard Suvaris
Bengaluru
Summary
Dynamic and results-driven Duty Manager with five years of experience overseeing commercial and operational functions, ensuring seamless daily operations, and enhancing customer satisfaction. In my roles as Duty Manager, Department Manager, and Event Manager/Playground Leader, I have focused on driving customer engagement, managing stock flow, cash flow, and inventory, and leading multiple departments, including running and team sports. Additionally, I have organized events through various platforms to promote sports participation. My expertise lies in effective merchandising, fostering a collaborative team environment, and achieving sales targets.
Overview
5
5
years of professional experience
Work History
Sales Executive
Decathlon Anubhava
08.2019 - 10.2022
- Designed and managed merchandising layouts to create an engaging shopping environment
- Oversaw stock ordering and forecasting to maintain adequate inventory levels
- Analyzed business metrics to drive performance and optimize store operations
- Organized events and community engagement programs to enhance customer satisfaction and build a sports-centric community
Customer Chat Support (User Happiness Project)
Decathlon Sports India
01.2020 - 12.2022
- Led the Chat Support project for two years, achieving outstanding performance metrics, including:
- 100% VAST (Very Active Support Time)
- 11-minute first response time
- Under 15-minute total response time
- Recognized as the Face of Chat Support for a month on Decathlon's online platforms
- Appointed Duty Manager, overseeing citywide roster management and KPI tracking
Department Manager - Customer Relations Management
Decathlon Anubhava
01.2022 - 12.2024
- Developed and implemented strategies to enhance customer satisfaction and streamline cash flow management
- Created and organized merchandising layouts to enhance the shopping experience and foster an engaging environment.
- Utilized inventory management systems to streamline processes and support data-driven decision-making.
- Analyzed customer feedback to identify areas for improvement and implemented solutions to drive loyalty
- Developed and managed team schedules, ensuring optimal coverage to meet operational needs while accommodating employee availability and preferences.
- Monitored and optimized cash flow processes related to customer transactions to minimize outstanding balances
- Efficiently managed inventory by tracking stock levels, conducting regular audits, and ensuring timely replenishment to maintain optimal product availability and prevent stockouts.
- Addressed customer inquiries and resolved issues effectively, ensuring a seamless experience
Event Manager / Playground Leader
Decathlon Anubhava
10.2023 - 02.2024
- Managed various sports engagement programs, ensuring customer participation and safety
- Executed marketing strategies within the catchment area to attract walk-ins and increase customer engagement
- Organized in-store pop-up events, creating an interactive shopping atmosphere and promoting an active lifestyle
- Ensured customer safety and engagement in sports-related activities and events
Education
ST JOSEPHS INSTITUTION
12.2022
Skills
- Team Leadership
- Project Management
- Customer Service
- Organizational Skills
- Marketing
- Time Management
- Recruitment and scouting
Languages
English
Kannada
Konkani
Tamil
Hindi
Timeline
Event Manager / Playground Leader
Decathlon Anubhava
10.2023 - 02.2024
Department Manager - Customer Relations Management
Decathlon Anubhava
01.2022 - 12.2024
Customer Chat Support (User Happiness Project)
Decathlon Sports India
01.2020 - 12.2022
Sales Executive
Decathlon Anubhava
08.2019 - 10.2022
ST JOSEPHS INSTITUTION
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