Richard John Borde
Trainer | Education
Mumbai ,India
Summary
Achieved 100% placements with all major five star hotels. Highly effective trainer with over 70 months of experience specializing in hospitality and education field. Offering an array of skills in personality development, mentoring, coaching, verbal and written communication, logical problem solving and effective training delivery techniques.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Business Developer
S P Jain Institution of Management & Research
Mumbai , India
03.2022 - Current
- To coordinate with education consultants, education industry bodies to create pipeline of applicants for short term program
- Execute promotion and awareness campaigns for target markets
- Make lead generation programme via social media and deliver enquiry for the programme
Assistant Manager Training and Placement
ITM IHM
Mumbai , India
02.2016 - 02.2022
- Networking with all major five star hotels and service sectors.
- To look after the training and career development activities of the students
- To have close communication with industry for the placement of students and place final year students on job
- Arrange and also provide training programme for soft skills and for interview facing skills for the students using institutional and external expertise
- To complete any other duties assigned by centre in- charge relevant to student
Super Escalation Desk
Videocon Head Office
Mumbai , India
01.2015 - 02.2016
- Responsibilities - Handling Videocon escalated complaints (d2h) and routing to specific state and to resolve the issue in the given timeline
Computer Technician
Sutherland Global Services | AT&T
Mumbai , India
04.2014 - 12.2014
- Patiently walked individuals through basic troubleshooting tasks.
- Handling all kind of desktop, laptop, internet, software & hardware issue, taking remote excess to solve the client issue.
Guest Service Associate
Hotel Shangri- La
Mumbai , India
03.2013 - 03.2014
- Worked in full flesh Bar with daily Bar inventory & handling guest situation
Guest Service Associate
Taj Lands End
Mumbai , India
10.2010 - 10.2012
- Handled guest events.
- Oversaw fast-paced restaurants operations and guests' needs at busy facility.
Education
MBA - HR
Madurai Kamaraj University
Mumbai 03.2017 - 12.2019
Hotel Management - Hospitality
Anjuman - I – Islam
Mumbai 06.2007 - 04.2010
HSC - Commerce
New English College
Mumbai 06.2006 - 04.2007
SSC - All Major Subjects
St. Anthony’s Convent High School
Mumbai 06.2004 - 03.2005
Skills
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Accomplishments
- Awarded Certificate of Excellence in Office Automation Professional Level – A Grade(Year 2018)
- Awarded ‘A Commitment to Guest Loyalty, the Shangri – La Way – Programme 1 to Programme 4(Year 2013)
- Awarded Diploma in Computer Maintenance (Year 2008).
Timeline
Business Developer
S P Jain Institution of Management & Research
03.2022 - Current
MBA - HR
Madurai Kamaraj University
03.2017 - 12.2019
Assistant Manager Training and Placement
ITM IHM
02.2016 - 02.2022
Super Escalation Desk
Videocon Head Office
01.2015 - 02.2016
Computer Technician
Sutherland Global Services | AT&T
04.2014 - 12.2014
Guest Service Associate
Hotel Shangri- La
03.2013 - 03.2014
Guest Service Associate
Taj Lands End
10.2010 - 10.2012
Hotel Management - Hospitality
Anjuman - I – Islam
06.2007 - 04.2010
HSC - Commerce
New English College
06.2006 - 04.2007
SSC - All Major Subjects
St. Anthony’s Convent High School
06.2004 - 03.2005
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