Richards Joseph
TRISSUR
Summary
IT professional with extensive experience at SoftClickz, specializing in desktop support and Google Workspace administration, enhancing user satisfaction and optimizing IT asset management processes.
Overview
15
15
years of professional experience
Work History
MANAGER/PARTNER
SoftClickz
04.2016 - Current
- Delivered L1 to L2 desktop support for end users, ensuring prompt issue resolution.
- Served as Google Workspace Administrator, managing user accounts and access.
- Resolved desktop support requests efficiently, improving overall user satisfaction.
- Provided daily IT support across various issues, including connectivity and hardware problems.
- Oversaw management of IT assets and software licenses, enhancing resource tracking.
- Coordinated with vendor support teams to address technical challenges in desktop environments.
- Maintained an updated inventory of IT hardware, ensuring availability of essential equipment.
- Identified risks and opportunities within help desk operations to improve service delivery.
IT SUPPORT (L1 and L2)
Nova Helath Care
Doha
03.2011 - 04.2016
- Delivered L1 to L2 desktop support, ensuring swift resolution of user issues.
- Administered Google Workspace, managing user accounts and access permissions.
- Resolved desktop support requests efficiently, enhancing operational continuity.
- Provided daily IT support addressing internet connectivity, printers, hardware, and software issues.
- Oversaw IT assets and software licenses, streamlining onboarding and offboarding processes.
- Collaborated with vendor support teams to troubleshoot technical problems effectively.
- Maintained an updated inventory of IT hardware, including computers and network devices.
- Identified opportunities and risks related to IT help desk operations for continuous improvement.
Software Developer
Leedhar Technologies
Kochi
11.2010 - 05.2011
- Managed user accounts and access as Google Workspace Administrator.
- Conducted requirement analysis and designed solutions using .Net technologies.
- Developed and configured web servers to enhance hosting capabilities.
- Delivered and implemented projects according to scheduled milestones.
- Prepared test cases for thorough testing at various stages of development.
- Provided training on products including Hospital Management, Electronic Medical Recording, and HRMS.
- Supported FRD preparation and implementation processes efficiently.
- Handled .Net error management to ensure robust application performance.
Education
BCA - Computer Applications
Calicut University
Calicut01.2010
Skills
- 8D problem solving
- Desktop support
- Google Workspace administration
- IT asset management
- Troubleshooting techniques
- Team collaboration
- Project coordination
- Vendor management
- Process improvement
- Problem solving
- Attention to detail
- Effective communication
- User training
- Risk assessment
- Technical issue analysis
- Troubleshooting expertise
- Microsoft Office Suite
- Excel proficiency
- SQL database management
- Internet research skills
- Windows operating system
- Network setup and security
- Technical support services
- Technical training delivery
- Computer hardware expertise
- Networking devices knowledge
- Query writing skills
- Data manipulation techniques
- Network connectivity solutions
- Customer relationship management
Languages
- English
- Hindi
- Malayalam
- Tamil
Personal Information
- Date of Birth: 04/16/89
- Nationality: Indian
- Marital Status: Married
Timeline
MANAGER/PARTNER
SoftClickz
04.2016 - Current
IT SUPPORT (L1 and L2)
Nova Helath Care
03.2011 - 04.2016
Software Developer
Leedhar Technologies
11.2010 - 05.2011
BCA - Computer Applications
Calicut University