RICHIE SACHDEVA
Uttam Nagar
Summary
Dynamic Technical Trainer with extensive experience at Hero MotoCrop, specializing in electric vehicle and internal combustion engine training. Proven track record in enhancing technician skills through advanced training and effective performance evaluations. Committed to customer service excellence and adept at managing comprehensive training documentation to drive continuous improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technical Trainer
Hero MotoCrop
11.2024 - Current
- Conducted basic training on electric vehicles for technicians and service advisors.
- Facilitated basic training sessions on internal combustion engines for new technicians.
- Delivered advanced technical training to technicians who completed basic training.
- Implemented on-the-job training at dealerships to enhance VPS on technical modules.
- Organized soft skills training for service advisors focusing on customer satisfaction improvement.
- Managed training delivery, assessment, follow-up, and feedback processes.
- Maintained comprehensive training records and reported progress to Hero MotoCorp.
Technical Trainer
TVS Motors Company Ltd
04.2018 - 10.2024
- Facilitated basic electric vehicle training for new joining technicians and service advisors.
- Conducted five-day advanced technical training for previously trained technicians.
- Executed on-the-job training at dealerships to elevate VPS within technical modules.
- Led soft skills workshops for service advisors targeting CSI improvement areas.
- Managed overall training delivery, including assessment processes and feedback mechanisms.
- Maintained detailed training records while reporting progress to TVS Motors.
Technical Trainer
Hyundai Technical Training Academy
03.2014 - 03.2018
- Delivered technical training for untrained technicians HSTEP-1 over eight days.
- Facilitated five-day training sessions for HSTEP-2 certified technicians.
- Conducted three-day training for untrained service advisors in HSEP methodology.
- Managed training delivery, assessments, and follow-up feedback processes.
- Maintained comprehensive training records and submitted reports to HMIL.
Technical Manager
RR Automobile (Mahindra)
05.2012 - 03.2014
- Oversaw daily operations of Technical Team, ensuring adherence to established processes and procedures.
- Managed workshop workload to optimize resource allocation and efficiency.
- Executed repairs on all-diagnostic vehicles to maintain operational readiness.
Technician
Asian Motors (Mitsubishi)
12.2006 - 03.2012
- Ensured equipment availability through thorough inspection and testing of vehicles.
- Performed preventive maintenance including engine tune-ups, oil changes, and tire rotations.
- Maintained vehicle functionality by addressing operator complaints and conducting inspections.
- Executed repairs on engine failures and mechanical or electrical system malfunctions.
- Replaced parts and components to restore vehicle performance.
- Verified vehicle serviceability by conducting comprehensive test drives.
Education
Diploma In Automobile Engineering - Board of Technical Education, Delhi
Pusa Polytechnic
New Delhi08-2012
Senior School Certificate -
National Institute of Open Schooling
DELHI03-2012
Mechanic Motor Vehicle - Board of Technical Education, Delhi
I.T.I Jail Road
New Delhi06-2006
Secondary School Certificate - Central Board of Secondary Education
Saraswathi Bal Mandir
NEW DELHI03-2003
Skills
- Electric vehicle and IC engine training
- Technical assessment and troubleshooting
- On-the-job and soft skills training
- Training management and documentation
- Customer service excellence
- Performance evaluation and skill building
Certification
- L-1 training from Mitsubishi Motors (Delhi)
- L-2 (Engine and Electrical) from Mitsubishi Motor (Delhi)
- HSTEP-1 from Hyundai (HTTA) DELHI)
- COTEK Basic from Mahindra MILE (Lucknow)
- COTEK Advance from Mahindra MILE (Igathpuri)
- HSTEP-2 (Electrical, Engine, and Chassis) from Hyundai (NRTC, Delhi)
- SAP-1 from Hyundai (HTTA) DELHI)
- TTT from the National Technical Institute (NTI, Mumbai)
- ASDC Certified Trainer
Personal Information
- Father's Name: Late Sh. Raj Kumar Sachdeva
- Date of Birth: 08/16/86
- Gender: Male
- Marital Status: Single
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Technical Trainer
Hero MotoCrop
11.2024 - Current
Technical Trainer
TVS Motors Company Ltd
04.2018 - 10.2024
Technical Trainer
Hyundai Technical Training Academy
03.2014 - 03.2018
Technical Manager
RR Automobile (Mahindra)
05.2012 - 03.2014
Technician
Asian Motors (Mitsubishi)
12.2006 - 03.2012
Diploma In Automobile Engineering - Board of Technical Education, Delhi
Pusa Polytechnic
Senior School Certificate -
National Institute of Open Schooling
Mechanic Motor Vehicle - Board of Technical Education, Delhi
I.T.I Jail Road
Secondary School Certificate - Central Board of Secondary Education
Saraswathi Bal Mandir
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